After more than 20 years of providing empathy and comfort to funeral home callers, Helene Schultheis, ASD’s most experienced Call Specialist, retired this month. In her two decades at our company, Helene has steadily built a legacy of compassion, dedication & kindness. Since 1997, Helene has devoted herself to helping grieving loved ones through the most difficult call they will ever have to make.
August 31 is Overdose Awareness Day – a day to remember those we’ve lost to addiction and speak openly about solutions to the drug epidemic gripping our nation. ASD wanted to spotlight the work the NFDA is doing to support directors struggling with this crisis. Learn about this year’s NFDA convention programming, which will put increased focus on how this epidemic impacts our profession.
ASD is pleased to share this guest blog post from marketing specialist, Joel Lee, of Trumpia, a comprehensive SMS platform that helps organizations overcome communication challenges and develop mobile strategies. In this guest post, Joel discusses how funeral professionals can use technology to improve funeral home processes, expand marketing efforts and better serve the needs of today’s families.
To thank all of our clients for helping us win the 2017 NFDA Innovation Award, ASD will be hosting our 3rd Innovation Appreciation Celebration Client Cocktail Party during the 2018 NFDA convention at the historic McCune Mansion. This early 20th century home offers world-class period architecture, unforgettable interior details shipped from around the world and stunning views of Salt Lake City.
ASD is grieving the loss of our Training Specialist, Kevin Kline. Kevin was a truly one-of-a-kind person who brought joy to everyone he met with his contagious sense of humor and warm heart. We are all shocked and deeply saddened to learn of his passing. Every day, ASD handles calls from those who have lost loved ones, but there is no way to ever prepare for the sudden absence of one of our own.
On Saturday, July 28th, ASD experienced an issue with our database that caused a disruption of service. Our answering service is committed to providing the most reliable answering service for the funeral profession and we will take measures to ensure this unfortunate event does not recur.
