Funeral Exclusive Answering Service & Technology for Directors

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ASD - An Answering Service in a Class of Its Own

Answering Service for Directors (ASD) is the leading funeral home answering service and communication technology provider throughout the United States and Canada. We have been family-owned since 1972 and exclusive to the funeral profession since the mid-90s. Our Call Specialists provide consistent, compassionate service sensitive to the needs of funeral directors. Specialized training emphasizing patience, empathy, and accuracy prepares our Call Specialists to consistently provide elite service when answering life’s most difficult calls.

More than a third of all funeral homes in the United States use our services because we fine-tune them to individual requests more than any other answering service provider. ASD strives to make communication easier for funeral directors so they can enjoy an improved work-life balance. We provide cutting-edge, award-winning solutions for mobile communication and powerful, time-saving integrations with the leading funeral home software and website companies. Our ASD Mobile app and MyASD website provide transparent visibility for all our clients. Whatever the funeral home communication needs, ASD has a proven solution for any budget.

services

Funeral Exclusive Services to Streamline Communication

24/7 Answering Service

ASD’s answering services provide extensively trained Call Specialists who understand and cater to the unique needs of your funeral home when answering calls.

ASD Mobile Tools

Monitor telephone communication and conduct business from anywhere with the many features available on ASD’s mobile app and other innovative tools.

Text Messaging

Enhance communication with families, protect your privacy and streamline communication using ASD’s innovative text message solutions created exclusively for funeral professionals.

Website Support

Accessing and updating information on your website and management software has never been easier than with ASD’s FuneralSync™ Integration and web monitoring tools.

Free Trial

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TESTIMONIALS

ASD - An Answering Service in a Class of Its Own

For many many years we never had answering service, which meant we had to either be at the funeral home or make sure someone was home to forward the phones to. We can now go out and enjoy ourselves and not have to worry. ASD operators have always been courteous, professional and friendly to our callers…we cannot ask for anything more from an answering service.

Gary Raish

William H. Clark Funeral Home

Stroudsburg,

PA

ASD has helped us make sure our calls are answered even during our busiest of times. In a small rural community that is extremely important. They have allowed us freedom we have not had in the past.

Shawn Bainbridge

Ranney Bainbridge Funeral Home

Wheaton,

MN

I feel confident that when ASD has the phones that our firm is being professionally represented. It allows us more time away from the phones to be out building contacts and relationships.

Steve Tiffany

Usher Funeral Home

Indianapolis,

IN

ASD is the most professional and compassionate answering service in the industry! ASD’s staff are very well trained, their rates are very competitive and their service is very reliable!

Stephen Seay

Mulkey-Mason Funeral Homes

Lewisville,

TX

ASD’s service is very profession, knowledgeable, and sensitive to a families’ needs. They set the stage for a families’ experience with our firm and thus helps us to obtain our goals.

William Cozine

Broadway Mortuary

Wichita,

KS

With ASD, I have confidence that if I’m away from the office, calls will be handled professionally, and that’s a big relief. Calls we may have missed in the past, we now receive. This has allowed flexibility in my schedule and I don’t feel the need to be at my desk from 9-5p

Arthur Magni

Andrew J. Magni & Son Funeral Home

Newton,

MA

The ASD Mobile app has been asset to doing business. Messages are grouped into one place, we have the ability to listen to the message on the go, and being able to check messages without phoning in or accessing a computer has given me a lot more free time- a rarity in this industry. The app is great for us to keep track of our messages and to keep the necessary information to start a death call. The website integration is efficient. Of course, I cannot forget the ASD operators; they are polite and professional.

Eric Krajewski

Lajoie Funeral Home & Cremation Services

Madawaska,

ME

ASD is an extension of our business. I appreciate their operators texting me with the information and following up with a telephone call. All operators are very nice and I enjoy speaking with them even early morning.

John Sullivan

Solimine Funeral Home

Lynn,

MA

ASD’s First Call Connect feature has worked great for us. I like to talk with family members on all first calls, even when I’m not in the office. This feature gives me a chance to join the call and speak with the family member right away during this first call. If I canít speak with them at that moment, ASD will let the family know I will be calling them back shortly. Before we had this feature the family would have to wait on the line while I was reached. With First Call Connect, our families never have to wait.

Gerald Sellers

Currie Funeral Home

Kilmarnock,

VA

We love hearing the playback of the calls and everyone loves the app! It is beyond convenient. It provides better communication with our night on-call funeral directors and transfer team members. We can call back in interesting calls that happened over the evening in the morning to see if we can assist them further. People are generally happy with the check-in call in the morning.

Chris Jonkoff-Hater

Reynolds-Jonkhoff Funeral Home

Traverse City,

MI

Our funeral home used to have 6+ full time directors. We are down to just 2 of us. Having ASD has allowed us to continue having a normalcy of a life outside of work knowing that our phones are still being answered just how we would if we were there.

Sara Wise

Latek & Rybicki Family Funeral Homes

Garfield Heights,

OH

ASD has made it so employees can ensure good quality service for clients while still being able to have and enjoy their family time. ASD has helped our funeral home grow by freeing up people to do other work instead of having to pay someone only to answer phones. They provide excellent service for our clients.

Sue Delaney

Blaney Funeral Home

Green Bay,

WI

awards

Award-Winning Technology for Funeral Home Directors

With its Members Choice / Innovation Award, the National Funeral Directors Association (NFDA) recognizes the best new product or service in the last year. Answering Service for Directors is the only company to be recognized multiple times by the NFDA for innovation. Our company has had the honor of receiving four of these prestigious awards. ASD’s dedicated technology team develops solutions specifically for the funeral profession that improve the lives of funeral directors and the people they serve.