Funeral Exclusive Answering Service & Technology for Directors

ABOUT

ASD - An Answering Service in a Class of Its Own

Answering Service for Directors (ASD) is the leading funeral home answering service and communication technology provider throughout the United States and Canada. We have been family-owned since 1972 and exclusive to the funeral profession since the mid-90s. Our Call Specialists provide consistent, compassionate service sensitive to the needs of funeral directors. Specialized training emphasizing patience, empathy, and accuracy prepares our Call Specialists to consistently provide elite service when answering life’s most difficult calls.

More than a third of all funeral homes in the United States use our services because we fine-tune them to individual requests more than any other answering service provider. ASD strives to make communication easier for funeral directors so they can enjoy an improved work-life balance. We provide cutting-edge, award-winning solutions for mobile communication and powerful, time-saving integrations with the leading funeral home software and website companies. Our ASD Mobile app and MyASD website provide transparent visibility for all our clients. Whatever the funeral home communication needs, ASD has a proven solution for any budget.

services

Funeral Exclusive Services to Streamline Communication

24/7 Answering Service

ASD’s answering services provide extensively trained Call Specialists who understand and cater to the unique needs of your funeral home when answering calls.

ASD Mobile Tools

Monitor telephone communication and conduct business from anywhere with the many features available on ASD’s mobile app and other innovative tools.

Text Messaging

Enhance communication with families, protect your privacy and streamline communication using ASD’s innovative text message solutions created exclusively for funeral professionals.

Website Support

Accessing and updating information on your website and management software has never been easier than with ASD’s FuneralSync™ Integration and web monitoring tools.

Free Trial

Start a 30-Day Free Trial Today!

TESTIMONIALS

ASD - An Answering Service in a Class of Its Own

I chose ASD as my funeral home’s answering service because they are very professional, courteous and prompt. One feature I would boast about is the ability to access your messages from a smart phone via the ASD Mobile app. All the information you need is right at your fingertips!

Jeffrey Anderzunas

Richard-Midway Funeral Home

Chicago,

IL

ASD has allowed all of our staff to be notified when a death call or urgent message comes in. This allows all directors to know what is going on. They help our staff to stay refreshed by taking over the phone lines from 5pm – 8 am.

Julie Maag

Tufts Schildmeyer Family Funeral Home

Loveland,

OH

As a new director, I appreciate the ability to look back over old calls/records to help me remember different families. It’s made me better able to serve my clients. I feel as though overall inter-office communication is more thorough and complete, especially regarding calls that come in overnight. For example, I have an out-of-area phone number. The ability to call families back with my location’s caller ID showing ensures that everyone I call will pick up the phone, thus improving my communication with the families I serve.

Anne Christ

Bradshaw Funeral & Cremation Services

Saint Paul,

MN

ASD has helped our funeral home to be in better communication with the families we serve. They offer a better method of gathering First Call information and the ability to access it at later date.

Michael Orlando

Orlando Funeral Home

Erie,

PA

I selected ASD from an ad I saw in a trade magazine. We used the service for a year or so and were very satisfied. Then, the ASD Mobile app was introduced, and pow! The freedom to operate we now have because of the mobile app is incredible. It truly changed the entire way of operating life for us. It’s so easy to use. You don’t have to be computer literate to operate the system.

Daniel Cooney

Schneider, Leucht, Merwin, Cooney Funeral Home

Woodstock,

IL

ASD’s First Call Connect feature has worked great for us. I like to talk with family members on all first calls, even when I’m not in the office. This feature gives me a chance to join the call and speak with the family member right away during this first call. If I canít speak with them at that moment, ASD will let the family know I will be calling them back shortly. Before we had this feature the family would have to wait on the line while I was reached. With First Call Connect, our families never have to wait.

Gerald Sellers

Currie Funeral Home

Kilmarnock,

VA

ASD answers our calls with the same compassion and professionalism that we do. Many times callers do not even realize they are speaking to an answering service, and that makes all the difference! The ASD Mobile app simplifies the entire process and I wouldn’t be able to live without it!

Melissa Kanapaux

Whitham-Kanapaux & Morgan Funeral Home

Rockaway,

NJ

Our funeral home used to have 6+ full time directors. We are down to just 2 of us. Having ASD has allowed us to continue having a normalcy of a life outside of work knowing that our phones are still being answered just how we would if we were there.

Sara Wise

Latek & Rybicki Family Funeral Homes

Garfield Heights,

OH

ASD has made communication with families easier as we receive the information about the death call right away. We love the ASD Mobile app and the text notifications for the First Call.

Ashley D. Rogers

Fox Funeral Home

Saxonburg,

PA

I chose ASD as my funeral home’s answering service because they are expert in handling all death related calls and conduct them selves with absolute professionalism and respect with our clients. The ASD Mobile app allows us the freedom to conduct business and monitor phone calls off premises.

Paul Campbell

Campbell Funeral Home & Cremation Services

Farwell,

MI

By allowing us to be more flexible and seen more in the community, ASD has helped us to grow our business. It is much easier knowing that the phones are in good hands.

Brad McCune

Snouffer Funeral Home

Zanesville,

OH

ASD lightens the work load for each of the guys and they’re an extra hand when you need help with the phones. With ASD, we are able to better serve a client without worrying about answering the phone every few minutes.

Jacob Koch

Bundy-Law Funeral Home

Cambridge,

OH

awards

Award-Winning Technology for Funeral Home Directors

With its Members Choice / Innovation Award, the National Funeral Directors Association (NFDA) recognizes the best new product or service in the last year. Answering Service for Directors is the only company to be recognized multiple times by the NFDA for innovation. Our company has had the honor of receiving four of these prestigious awards. ASD’s dedicated technology team develops solutions specifically for the funeral profession that improve the lives of funeral directors and the people they serve.