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Our Team

Three ASD call specialists working at their desks in the office

Family-Owned Answering Service for Directors

ASD Answering Service for Directors has been proudly family-owned since our humble beginnings in 1972. We not only have a third generation of the family coming on board, but we have also grown a committed team of employees who feel like family. Our services center on compassion, consistency, and transparency. ASD aims to help funeral directors dedicated to helping others with reliable communication.

We treat our team with the same compassion and transparency. Our approach has resulted in friendly, experienced staff with an average employment length of 6+ years. ASD’s extensive training program provides employees with the skills needed for the sensitivity of a First Call. Meet the people below whom we credit with the success of our funeral home answering services.

Meet the ASD Team

Barbara and Marty Sr
Family Member Owner
Barbara & Marty Czachor Sr.
ASD Founders
Kathy Kelley headshot
Family Member Owner
Kathy Kelley
CFO & Family Member Owner
Marty Czachor Jr headshot
Family Member Owner
Marty Czachor Jr.
CTO & Family Member Owner
Kevin Czachor headshot
Family Member Owner
Kevin Czachor
CSO & Family Member Owner
Ric Cusumano headshot
Employee Since 1984
Ric Cusumano
Director of Operations
Sharon Batten headshot
Employee Since 1990
Sharon Batten
Operations Manager
Gary Foster headshot
Employee Since 1993
Gary Foster
Senior Systems Engineer
Renee Mancer headshot
Employee Since 1994
Renee Mancer
Human Resources Administrator
Stephanie Bradford headshot
Employee Since 1994
Stephanie Bradford
Sales Office Manager
Employee Since 1994
Sue Norbeck
Operations Supervisor
Carla Jones headshot
Employee Since 1997
Carla Jones
Accounts Receivable Admin
Norman Franke headshot
Employee Since 1997
Norman Franke
Chief Software Architect
Dara Dix headshot
Employee Since 1997
Dara Dix
Accounts Receivable Manager
Jennifer Hoban headshot
Employee Since 2000
Jennifer Hoban
Operations Supervisor
Sandy Gabriel headshot
Employee Since 2001
Sandy Gabriel
Operations Supervisor
Linda Haas headshot
Employee Since 2001
Linda Haas
Operations Manager
Lauren Kress headshot
Employee Since 2002
Lauren Kress
Project Coordinator
Jessica Farren headshot
Employee Since 2003
Jessica Farren
Public Relations Specialist
Jennie Brown headshot
Employee Since 2004
Jennie Brown
Operations Manager
Employee Since 2005
Kristy Soderland
Technical Analyst
Kia Ouattara headshot
Employee Since 2006
Kia Ouattara
Lead Generation Specialist
Employee Since 2006
Margarita Santiago
Operations Supervisor
William Chicola headshot
Employee Since 2008
William Chicola
Technical Analyst
Anne OReilly headshot
Employee Since 2008
Anne O’Reilly
Customer Service Team Manager
Juan Silva headshot
Employee Since 2009
Juan Silva
Lead Creative Designer
Sherry Martin headshot
Employee Since 2009
Sherry Martin
Customer Service Team Manager
Melissa McNamara headshot
Employee Since 2010
Melissa McNamara
Financial Planning Analyst
Employee Since 2012
Chanica Wade
Operations Supervisor
Andrew Troutt headshot
Employee Since 2012
Andrew Troutt
Hiring Supervisor
Lori Meehan headshot
Employee Since 2012
Lori Meehan
Operations Manager
Employee Since 2012
Danielle Covert
Operations Supervisor
Josie Miller headshot
Employee Since 2013
Josie Miller
Operations Supervisor
Employee Since 2013
Vianny Adames
Operations Supervisor
Christina Welsh headshot
Employee Since 2014
Christina Welsh
Operations Supervisor
Employee Since 2014
Margarite Wilbon
Hiring Supervisor
Employee Since 2014
Andrew McCune
Operations Supervisor
TJ Hopson headshot
Employee Since 2015
TJ Hopson
Human Resources Administrator
Michael Maurer headshot
Employee Since 2015
Michael Maurer
Operations Supervisor
Brittany Wilcox headshot
Employee Since 2015
Brittany Wilcox
Operations Supervisor
Andrew Yavil headshot
Employee Since 2015
Andrew Yavil
Customer Service Assistant Team Manager
Emily Landry headshot
Employee Since 2016
Emily Landry
Operations Supervisor
Richard Reese headshot
Employee Since 2016
Richard Reese
Operations Supervisor
Craig Meehan headshot
Employee Since 2016
Craig Meehan
National Sales Manager
Joe Kelley headshot
Employee Since 2017
Joe Kelley
Accounts Receivable Admin Assistant
Brian Pretti headshot
Employee Since 2017
Brian Pretti
Operations Supervisor
Briana Lopez headshot
Employee Since 2017
Briana Lopez
Operations Supervisor
Tish Baker headshot
Employee Since 2017
Tish Baker
Training Supervisor
Ana Lopez headshot
Employee Since 2018
Ana Lopez
Training Supervisor
Jim Russo headshot
Employee Since 2019
Jim Russo
Operations Supervisor
Employee Since 2020
Julia Hughes
Operations Supervisor
Jessica Czachor headshot
Employee Since 2020
Jessica Czachor
Technical Analyst
Michael Harris headshot
Employee Since 2020
Michael Harris
Technical Analyst
Sean Mehlbaum headshot
Employee Since 2020
Sean Mehlbaum
Customer Service Assistant Team Manager
Employee Since 2021
Jennifer Steinbrecher
Operations Supervisor
Employee Since 2022
Ryan Halpert
Operations Supervisor

Compassionate Funeral Home Answering Services and More

At ASD, our team of compassionate Call Specialists is here to support your funeral home with consistent, transparent communication. We care for our employees to ensure they consistently perform with empathy and accuracy for those sensitive First Calls. Let ASD support your communication to help your funeral home always serve those in need. Contact us today to start with a free trial of our answering service.

ASD Call Specialist looking at a computer screen while taking a call on her headset