Funeral Exclusive Answering Service & Technology for Directors

ABOUT

ASD - An Answering Service in a Class of Its Own

Answering Service for Directors (ASD) is the leading funeral home answering service and communication technology provider throughout the United States and Canada. We have been family-owned since 1972 and exclusive to the funeral profession since the mid-90s. Our Call Specialists provide consistent, compassionate service sensitive to the needs of funeral directors. Specialized training emphasizing patience, empathy, and accuracy prepares our Call Specialists to consistently provide elite service when answering life’s most difficult calls.

More than a third of all funeral homes in the United States use our services because we fine-tune them to individual requests more than any other answering service provider. ASD strives to make communication easier for funeral directors so they can enjoy an improved work-life balance. We provide cutting-edge, award-winning solutions for mobile communication and powerful, time-saving integrations with the leading funeral home software and website companies. Our ASD Mobile app and MyASD website provide transparent visibility for all our clients. Whatever the funeral home communication needs, ASD has a proven solution for any budget.

services

Funeral Exclusive Services to Streamline Communication

24/7 Answering Service

ASD’s answering services provide extensively trained Call Specialists who understand and cater to the unique needs of your funeral home when answering calls.

ASD Mobile Tools

Monitor telephone communication and conduct business from anywhere with the many features available on ASD’s mobile app and other innovative tools.

Text Messaging

Enhance communication with families, protect your privacy and streamline communication using ASD’s innovative text message solutions created exclusively for funeral professionals.

Website Support

Accessing and updating information on your website and management software has never been easier than with ASD’s FuneralSync™ Integration and web monitoring tools.

Free Trial

Start a 30-Day Free Trial Today!

TESTIMONIALS

ASD - An Answering Service in a Class of Its Own

We appreciate how professional and courteous ASD Call Specialists are to our callers. That will always be an asset to grow your business. We are very confident that we are receiving all our calls and ASD helps us respond within 5 minutes or less to our clients.

Paula Johnson

Family Funeral Home & Cremation Services

Crawfordville,

FL

ASD allows the funeral directors to have a little more freedom knowing that there is someone answering their calls in a professional matter. I believe when the public hears a calm voice on the other line they tend to relax. It helps our funeral home gain the confidence of the community

Eric Swope

Farley Funeral Home

Venice,

FL

With ASD, I have established a trustworthy answering system and back up in the event I don’t reach the phone in time. I can trust that they will speak to families the way I would and ask the questions I would ask.

Matthew Gaskill

Gaskill-Brown Funeral Home & Cremation Services

Merchantiville,

NJ

We can operate remotely more easily, with the knowledge that ASD will handle our calls in a professional manner. The MobileFH feature has allowed us to operate remotely more effectively. We can be out in the field assisting families in places more comfortable to them.

Brian Harman

Harman Funeral Homes & Crematory

Drums,

PA

ASD has made it so employees can ensure good quality service for clients while still being able to have and enjoy their family time. ASD has helped our funeral home grow by freeing up people to do other work instead of having to pay someone only to answer phones. They provide excellent service for our clients.

Sue Delaney

Blaney Funeral Home

Green Bay,

WI

ASD has given us much more flexibility in handling our calls. During land line outages they have been a great help! They give us the flexibility to better utilize our employees. They also gives us more time to spend with the families we serve and our own families.

Stephen McDonald

McDonald Funeral Home

Picayune,

MS

ASD’s staff are an extension of our funeral home staff. They relay a confident accountability that reassures a caller that a question, concern or immediate needs will be handled respectfully and in a timely manner. With the ASD Mobile app, we now have the freedom to leave the office without worry.

Dolores Urban

Anton B. Urban Funeral Home

Ambler,

PA

I chose ASD as my funeral home’s answering service because of the professional manor in which they handle our calls and the technology that is used to distribute the information to our staff. All of the features are great but if I had to pick one it would be the fact that all calls are recorded because you can hear exactly how the call is being handled. When ASD handles a call after hours all directors are aware of the call thanks to the group texting and this allows for input from other directors not just the on-call director who may not be aware of the particular situation. I think ASD has been helpful in our goal to train all funeral directors on how to handle phones after hours. ASD has done this by allowing directors that are not on call to receive a text or notification via the ASD Mobile app regarding calls that are in progress. This has been useful to expose someone that has not previously had much experience with handling phones after hours.

Vincenzo Davi

Denis S. O'Connor Funeral Home

Rockaway Beach,

NY

The ASD Mobile app helps immensely. In essence, I’m able to use ASD as a “secretary” while I’m unable to take the phones. The app allows me to easily discern what calls need an immediate call back and which ones can wait without having to call in and retrieve my messages. It definitely helps with not having to have a secretary on staff keeping payroll manageable.

Wesley Bonczyk

Kenneth Howe Funeral Home

East Aurora,

NY

I have never worked with or heard a more professional group of people than the ASD staff. We monitor the calls regularly to make sure all information is being gathered, and have found that the ASD staff is remarkably dedicated, well trained, and very good at their jobs. Their concern and comforting tone is exactly what we, as family members first, would want for our loved one. We happily tell the families that if they need us after hours, they should call and our answering service, which is an extension of our office, will be able to help them in any way. They have appreciated that.

Lisa Priest

Finch Funeral Chapel

Nixon,

TX

ASD is very knowledge of their business and conduct business in a very professional manner. The callers are treated with dignity and respect.

Sammy Miller

Miller-Josey Mortuary

Bellville,

TX

ASD is professional and gives me time to spend with my family. To have someone knowledgeable and professional answer my phones gives me and my staff time with our families that we someone times don’t receive. And then to have all the information on each call at the touch of a finger on the smart phone app is awesome.

Adam Wadley

Wadley's Funeral Service

Purcell,

OK

awards

Award-Winning Technology for Funeral Home Directors

With its Members Choice / Innovation Award, the National Funeral Directors Association (NFDA) recognizes the best new product or service in the last year. Answering Service for Directors is the only company to be recognized multiple times by the NFDA for innovation. Our company has had the honor of receiving four of these prestigious awards. ASD’s dedicated technology team develops solutions specifically for the funeral profession that improve the lives of funeral directors and the people they serve.