Funeral Exclusive Answering Service & Technology for Directors

ABOUT

ASD - An Answering Service in a Class of Its Own

Answering Service for Directors (ASD) is the leading funeral home answering service and communication technology provider throughout the United States and Canada. We have been family-owned since 1972 and exclusive to the funeral profession since the mid-90s. Our Call Specialists provide consistent, compassionate service sensitive to the needs of funeral directors. Specialized training emphasizing patience, empathy, and accuracy prepares our Call Specialists to consistently provide elite service when answering life’s most difficult calls.

More than a third of all funeral homes in the United States use our services because we fine-tune them to individual requests more than any other answering service provider. ASD strives to make communication easier for funeral directors so they can enjoy an improved work-life balance. We provide cutting-edge, award-winning solutions for mobile communication and powerful, time-saving integrations with the leading funeral home software and website companies. Our ASD Mobile app and MyASD website provide transparent visibility for all our clients. Whatever the funeral home communication needs, ASD has a proven solution for any budget.

services

Funeral Exclusive Services to Streamline Communication

24/7 Answering Service

ASD’s answering services provide extensively trained Call Specialists who understand and cater to the unique needs of your funeral home when answering calls.

ASD Mobile Tools

Monitor telephone communication and conduct business from anywhere with the many features available on ASD’s mobile app and other innovative tools.

Text Messaging

Enhance communication with families, protect your privacy and streamline communication using ASD’s innovative text message solutions created exclusively for funeral professionals.

Website Support

Accessing and updating information on your website and management software has never been easier than with ASD’s FuneralSync™ Integration and web monitoring tools.

Free Trial

Start a 30-Day Free Trial Today!

TESTIMONIALS

ASD - An Answering Service in a Class of Its Own

Staff members at ASD are very thorough and patient with callers, and always forward all important details of the call to us. They are very professional and answer each call with care and dignity.

Ron Gard

Gard Funeral Home & Cremation Services

Eaton,

OH

The ASD Mobile app helps immensely. In essence, I’m able to use ASD as a “secretary” while I’m unable to take the phones. The app allows me to easily discern what calls need an immediate call back and which ones can wait without having to call in and retrieve my messages. It definitely helps with not having to have a secretary on staff keeping payroll manageable.

Wesley Bonczyk

Kenneth Howe Funeral Home

East Aurora,

NY

Callers constantly comment on how efficient our answering service is. Many think it is one us (funeral home staff) because of the friendliness and knowledge of ASD. They make us look professional when we can’t answer ourselves. Our messages are received clearly and accurately. We strive to be extremely efficient, especially with telephone calls. It is difficult enough for families to explain the nature of their phone call. We receive our messages accurately so that we understand how we can help the caller without having them repeat the situation when we speak to them.

Celia Pinzi

West Haven Funeral Home

West Haven,

CT

ASD Call Specialists are courteous, detail oriented and compassionate. ASD’s technology makes it easy to be a business in the 21st century. The ASD Mobile app is excellent! Very easy to retrieve messages and return calls when necessary. We can truly monitor and conduct business from anywhere at any time.

Christian Gillis

Yasik Funeral Home

Wilmington,

DE

ASD allows us to be busy without missing the opportunity to help families. We can help more families at one time with our current staff.

Matthew Morian

Lucas Funeral Home - Grapevine

Hurst,

TX

ASD is an extension of our business. I appreciate their operators texting me with the information and following up with a telephone call. All operators are very nice and I enjoy speaking with them even early morning.

John Sullivan

Solimine Funeral Home

Lynn,

MA

I chose ASD as my funeral home’s answering service because they treat every call that comes in as if they owned the funeral home and treat every caller with respect no matter if its directions or a First Call. If I were to recommend an ASD feature it would be MobileFH. It gives you the option to call from your cell phone or your office number this way nobody can know your cell phone number so they don’t call back with a question on your cell phone.

John Michalek

Commack Abbey

Commack,

NY

ASD gives us greater flexiblity when our schedules unexpectly change. We can have ASD help us when we have multiple services or we all get called out. We can switch on ASD and maximize our staff so we are able to help families and know our phones are covered. They provide ultra professional client care over the phone.

Michael Bollman

Bollman's Tribute Center

Dallas,

OR

ASD helps our funeral home stay reliable to the needs of the families that we serve, no matter what time of day. People know that our phones are always answered, this has helped the community realize how reliable we are. They have also allowed our staff more time with their families.

Trevor Smith

Vondel L. Smith & Son Mortuary - South

Oklahoma City,

OK

When calling a family back, having the necessary information from ASD makes our life much easier as well as much more professional. Not having to stumble looking for a pen and paper in the middle of the night is always a plus.

Peter McEvilly

John Vincent Scalia Home for Funerals - Staten Island

Staten Island,

NY

ASD allows for us to have a little personal time away from answering the phones. Even though we are still on-call, it’s a little more relaxing not having to answer every phone call. The service is also very beneficial when we have funerals on the weekends with limited office staff. Having ASD answer phones during those times still allows us to be very accessable to our families and communities but keep our focus on the funeral that we are currently handing.

Tiffany A. Hofer

Luce, Luze & Reck Funeral Homes

Miller,

SD

I selected ASD from an ad I saw in a trade magazine. We used the service for a year or so and were very satisfied. Then, the ASD Mobile app was introduced, and pow! The freedom to operate we now have because of the mobile app is incredible. It truly changed the entire way of operating life for us. It’s so easy to use. You don’t have to be computer literate to operate the system.

Daniel Cooney

Schneider, Leucht, Merwin, Cooney Funeral Home

Woodstock,

IL

awards

Award-Winning Technology for Funeral Home Directors

With its Members Choice / Innovation Award, the National Funeral Directors Association (NFDA) recognizes the best new product or service in the last year. Answering Service for Directors is the only company to be recognized multiple times by the NFDA for innovation. Our company has had the honor of receiving four of these prestigious awards. ASD’s dedicated technology team develops solutions specifically for the funeral profession that improve the lives of funeral directors and the people they serve.