Funeral Exclusive Answering Service & Technology for Directors

ABOUT

ASD - An Answering Service in a Class of Its Own

Answering Service for Directors (ASD) is the leading funeral home answering service and communication technology provider throughout the United States and Canada. We have been family-owned since 1972 and exclusive to the funeral profession since the mid-90s. Our Call Specialists provide consistent, compassionate service sensitive to the needs of funeral directors. Specialized training emphasizing patience, empathy, and accuracy prepares our Call Specialists to consistently provide elite service when answering life’s most difficult calls.

More than a third of all funeral homes in the United States use our services because we fine-tune them to individual requests more than any other answering service provider. ASD strives to make communication easier for funeral directors so they can enjoy an improved work-life balance. We provide cutting-edge, award-winning solutions for mobile communication and powerful, time-saving integrations with the leading funeral home software and website companies. Our ASD Mobile app and MyASD website provide transparent visibility for all our clients. Whatever the funeral home communication needs, ASD has a proven solution for any budget.

services

Funeral Exclusive Services to Streamline Communication

24/7 Answering Service

ASD’s answering services provide extensively trained Call Specialists who understand and cater to the unique needs of your funeral home when answering calls.

ASD Mobile Tools

Monitor telephone communication and conduct business from anywhere with the many features available on ASD’s mobile app and other innovative tools.

Text Messaging

Enhance communication with families, protect your privacy and streamline communication using ASD’s innovative text message solutions created exclusively for funeral professionals.

Website Support

Accessing and updating information on your website and management software has never been easier than with ASD’s FuneralSync™ Integration and web monitoring tools.

Free Trial

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TESTIMONIALS

ASD - An Answering Service in a Class of Its Own

ASD’s staff are an extension of our funeral home staff. They relay a confident accountability that reassures a caller that a question, concern or immediate needs will be handled respectfully and in a timely manner. With the ASD Mobile app, we now have the freedom to leave the office without worry.

Dolores Urban

Anton B. Urban Funeral Home

Ambler,

PA

I chose ASD as my funeral home’s answering service because they treat every call that comes in as if they owned the funeral home and treat every caller with respect no matter if its directions or a First Call. If I were to recommend an ASD feature it would be MobileFH. It gives you the option to call from your cell phone or your office number this way nobody can know your cell phone number so they don’t call back with a question on your cell phone.

John Michalek

Commack Abbey

Commack,

NY

ASD has made it so employees can ensure good quality service for clients while still being able to have and enjoy their family time. ASD has helped our funeral home grow by freeing up people to do other work instead of having to pay someone only to answer phones. They provide excellent service for our clients.

Sue Delaney

Blaney Funeral Home

Green Bay,

WI

ASD has given us much more flexibility in handling our calls. During land line outages they have been a great help! They give us the flexibility to better utilize our employees. They also gives us more time to spend with the families we serve and our own families.

Stephen McDonald

McDonald Funeral Home

Picayune,

MS

We appreciate how professional and courteous ASD Call Specialists are to our callers. That will always be an asset to grow your business. We are very confident that we are receiving all our calls and ASD helps us respond within 5 minutes or less to our clients.

Paula Johnson

Family Funeral Home & Cremation Services

Crawfordville,

FL

ASD helps our funeral home stay reliable to the needs of the families that we serve, no matter what time of day. People know that our phones are always answered, this has helped the community realize how reliable we are. They have also allowed our staff more time with their families.

Trevor Smith

Vondel L. Smith & Son Mortuary - South

Oklahoma City,

OK

ASD enables me to return phone calls in a prompt manner, both with the text messages and the great ASD Mobile app, which lets me monitor who and why people are calling. The text that goes out as a First Call is being taken is great. ASD has enabled my funeral business to keep pace with modern technology and incorporate it in a helpful manner.

Teresa Kowalski

Kowalski Funeral Home

Linden,

NJ

I sense that the professionalism at ASD is unequaled and I have had several compliments by the public as to how nice and calming the voice on the other end has been. One client informed that they knew they had called the right funeral establishment as the young lady who answered made her feel confident that we were a very competent firm.

Michael Ambruso

Michael J. Ambruso Funeral Director

Dover,

DE

We can operate remotely more easily, with the knowledge that ASD will handle our calls in a professional manner. The MobileFH feature has allowed us to operate remotely more effectively. We can be out in the field assisting families in places more comfortable to them.

Brian Harman

Harman Funeral Homes & Crematory

Drums,

PA

Our funeral home used to have 6+ full time directors. We are down to just 2 of us. Having ASD has allowed us to continue having a normalcy of a life outside of work knowing that our phones are still being answered just how we would if we were there.

Sara Wise

Latek & Rybicki Family Funeral Homes

Garfield Heights,

OH

Callers constantly comment on how efficient our answering service is. Many think it is one us (funeral home staff) because of the friendliness and knowledge of ASD. They make us look professional when we can’t answer ourselves. Our messages are received clearly and accurately. We strive to be extremely efficient, especially with telephone calls. It is difficult enough for families to explain the nature of their phone call. We receive our messages accurately so that we understand how we can help the caller without having them repeat the situation when we speak to them.

Celia Pinzi

West Haven Funeral Home

West Haven,

CT

I chose ASD as my funeral home’s answering service because of their continuing state of the art technology and understanding of funeral directors. The service is outstanding.

Guy Doughty

Doughty Funeral Home

Exmore,

VA

awards

Award-Winning Technology for Funeral Home Directors

With its Members Choice / Innovation Award, the National Funeral Directors Association (NFDA) recognizes the best new product or service in the last year. Answering Service for Directors is the only company to be recognized multiple times by the NFDA for innovation. Our company has had the honor of receiving four of these prestigious awards. ASD’s dedicated technology team develops solutions specifically for the funeral profession that improve the lives of funeral directors and the people they serve.