Funeral Exclusive Answering Service & Technology for Directors

ABOUT

ASD - An Answering Service in a Class of Its Own

Answering Service for Directors (ASD) is the leading funeral home answering service and communication technology provider throughout the United States and Canada. We have been family-owned since 1972 and exclusive to the funeral profession since the mid-90s. Our Call Specialists provide consistent, compassionate service sensitive to the needs of funeral directors. Specialized training emphasizing patience, empathy, and accuracy prepares our Call Specialists to consistently provide elite service when answering life’s most difficult calls.

More than a third of all funeral homes in the United States use our services because we fine-tune them to individual requests more than any other answering service provider. ASD strives to make communication easier for funeral directors so they can enjoy an improved work-life balance. We provide cutting-edge, award-winning solutions for mobile communication and powerful, time-saving integrations with the leading funeral home software and website companies. Our ASD Mobile app and MyASD website provide transparent visibility for all our clients. Whatever the funeral home communication needs, ASD has a proven solution for any budget.

services

Funeral Exclusive Services to Streamline Communication

24/7 Answering Service

ASD’s answering services provide extensively trained Call Specialists who understand and cater to the unique needs of your funeral home when answering calls.

ASD Mobile Tools

Monitor telephone communication and conduct business from anywhere with the many features available on ASD’s mobile app and other innovative tools.

Text Messaging

Enhance communication with families, protect your privacy and streamline communication using ASD’s innovative text message solutions created exclusively for funeral professionals.

Website Support

Accessing and updating information on your website and management software has never been easier than with ASD’s FuneralSync™ Integration and web monitoring tools.

Free Trial

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TESTIMONIALS

ASD - An Answering Service in a Class of Its Own

I have worked with ASD since 2006 and have found them to be profoundly professional. It does not matter if you are a small firm or a very large firm, they can custom tailor any kind of service you need. Also the price of the service they provide is very reasonable.

James Bass

Emerald Coast Funeral Home

Fort Walton Beach,

FL

I sense that the professionalism at ASD is unequaled and I have had several compliments by the public as to how nice and calming the voice on the other end has been. One client informed that they knew they had called the right funeral establishment as the young lady who answered made her feel confident that we were a very competent firm.

Michael Ambruso

Michael J. Ambruso Funeral Director

Dover,

DE

With ASD, I have established a trustworthy answering system and back up in the event I don’t reach the phone in time. I can trust that they will speak to families the way I would and ask the questions I would ask.

Matthew Gaskill

Gaskill-Brown Funeral Home & Cremation Services

Merchantiville,

NJ

ASD’s support staff on the phones answer with compassion and a true sense of care is in the voices. It is always comforting to listen to them speak with the families.

Kathy Kane

Keohane Funeral Home

Quincy,

MA

I chose ASD as my funeral home’s answering service because they are very professional, courteous and prompt. One feature I would boast about is the ability to access your messages from a smart phone via the ASD Mobile app. All the information you need is right at your fingertips!

Jeffrey Anderzunas

Richard-Midway Funeral Home

Chicago,

IL

We can operate remotely more easily, with the knowledge that ASD will handle our calls in a professional manner. The MobileFH feature has allowed us to operate remotely more effectively. We can be out in the field assisting families in places more comfortable to them.

Brian Harman

Harman Funeral Homes & Crematory

Drums,

PA

ASD allows us to focus more on the business. In the evening when meeting with families, we are not interrupted by the phone. By freeing up time spent babysitting the phone, we can go out and promote the business at community functions and attend more family functions.

Valery Bayliff Fultz

Bayliff & Son Funeral Home

Cridersville,

OH

ASD’s service is very profession, knowledgeable, and sensitive to a families’ needs. They set the stage for a families’ experience with our firm and thus helps us to obtain our goals.

William Cozine

Broadway Mortuary

Wichita,

KS

ASD has helped us increase our preneed appointments by so effectively handling those callers who are interested in preneed pricing, etc. We are confident that our calls will be handled kindly and professionally and therefore do not hesitate to give ourselves necessary down-time and family time. ASD has also enabled us to get out in the community and interact with those who will be eventually needing our business. Without the competence of ASD, we would spend much more time in the office instead of helping our community. If I were to recommend an ASD feature it would be MobileFH. This feature is phenomenal. I love that I can be away from the office without giving up the privacy of my personal cell #.

Sherri Fredlock

C & S Fredlock Funeral Home & Hinkle-Fenner Funeral Home

Oakland,

MD

Since the involvement with a funeral home requires one to be on the job 24/7, ASD has given us the ability to work outside of our office along with allowing us to do other things non-work related. ASD allows us to be reached by our clients anywhere and any time of day, letting our clients know that they are important to us and that we care. They allow us to be available to our clients 24 hours a day, seven days a week, which in turn means more clients.

Rachel Roth

Rindskopf-Roth Funeral Chapel

St Louis,

MO

ASD enables me to return phone calls in a prompt manner, both with the text messages and the great ASD Mobile app, which lets me monitor who and why people are calling. The text that goes out as a First Call is being taken is great. ASD has enabled my funeral business to keep pace with modern technology and incorporate it in a helpful manner.

Teresa Kowalski

Kowalski Funeral Home

Linden,

NJ

ASD has given us much more flexibility in handling our calls. During land line outages they have been a great help! They give us the flexibility to better utilize our employees. They also gives us more time to spend with the families we serve and our own families.

Stephen McDonald

McDonald Funeral Home

Picayune,

MS

awards

Award-Winning Technology for Funeral Home Directors

With its Members Choice / Innovation Award, the National Funeral Directors Association (NFDA) recognizes the best new product or service in the last year. Answering Service for Directors is the only company to be recognized multiple times by the NFDA for innovation. Our company has had the honor of receiving four of these prestigious awards. ASD’s dedicated technology team develops solutions specifically for the funeral profession that improve the lives of funeral directors and the people they serve.