Funeral Exclusive Answering Service & Technology for Directors

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ASD - An Answering Service in a Class of Its Own

Answering Service for Directors (ASD) is the leading funeral home answering service and communication technology provider throughout the United States and Canada. We have been family-owned since 1972 and exclusive to the funeral profession since the mid-90s. Our Call Specialists provide consistent, compassionate service sensitive to the needs of funeral directors. Specialized training emphasizing patience, empathy, and accuracy prepares our Call Specialists to consistently provide elite service when answering life’s most difficult calls.

More than a third of all funeral homes in the United States use our services because we fine-tune them to individual requests more than any other answering service provider. ASD strives to make communication easier for funeral directors so they can enjoy an improved work-life balance. We provide cutting-edge, award-winning solutions for mobile communication and powerful, time-saving integrations with the leading funeral home software and website companies. Our ASD Mobile app and MyASD website provide transparent visibility for all our clients. Whatever the funeral home communication needs, ASD has a proven solution for any budget.

services

Funeral Exclusive Services to Streamline Communication

24/7 Answering Service

ASD’s answering services provide extensively trained Call Specialists who understand and cater to the unique needs of your funeral home when answering calls.

ASD Mobile Tools

Monitor telephone communication and conduct business from anywhere with the many features available on ASD’s mobile app and other innovative tools.

Text Messaging

Enhance communication with families, protect your privacy and streamline communication using ASD’s innovative text message solutions created exclusively for funeral professionals.

Website Support

Accessing and updating information on your website and management software has never been easier than with ASD’s FuneralSync™ Integration and web monitoring tools.

Free Trial

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TESTIMONIALS

ASD - An Answering Service in a Class of Its Own

ASD makes business run smoother, makes us more professional and I have peace of mind that their people will always be kind and courteous. When all the death call info is typed we can refer back to it without having to listen to the entire call. When driving, text messages allow me time to get off the road to take the info. It’s nice to have them all listed so days later I can look over the info on calls and be sure everything was taken care of.

Julianna Kunselman

Hill & Kunselman Funeral Home

Beaver Falls,

PA

ASD Call Specialists are courteous, detail oriented and compassionate. ASD’s technology makes it easy to be a business in the 21st century. The ASD Mobile app is excellent! Very easy to retrieve messages and return calls when necessary. We can truly monitor and conduct business from anywhere at any time.

Christian Gillis

Yasik Funeral Home

Wilmington,

DE

I am glad our owner chose ASD because of its ease of use and functionality. Because of the text notifications, I don’t have to worry about my phone ringer going off at an inappropriate time. I can read messages and excuse myself if the matter is urgent. Being able to listen in on a First Call is a fantastic feature. I can hear the call first hand, but the family is not burdened by having to repeat the information over and over.

Terri Merz

Graham Funeral Home

Chesapeake,

VA

I chose ASD as my funeral home’s answering service because of the professional manner in which they handle every call, no matter if it’s a First Call or a sales call. The ASD Mobile app is one of the most handiest features around. Now instead of calling the voice mail, a simple click on the app will bring up all the information of any call that has came in. Definitely a time saver in a job where time is everything.

Matthew Kennedy

Hadley Funeral Home

Marietta,

OH

ASD allows us to focus more on the business. In the evening when meeting with families, we are not interrupted by the phone. By freeing up time spent babysitting the phone, we can go out and promote the business at community functions and attend more family functions.

Valery Bayliff Fultz

Bayliff & Son Funeral Home

Cridersville,

OH

ASD has helped our business grow with prompt and attentive response to death calls, questions and inquiries. Clients are impressed. ASD keeps me constantly informed of after hour communications so we are able to respond appropriately. They provide detailed record of communications which allows us to better follow up on tasks.

Joseph Fawbush

Hagy & Fawbush Funeral Home

Norton,

VA

ASD lightens the work load for each of the guys and they’re an extra hand when you need help with the phones. With ASD, we are able to better serve a client without worrying about answering the phone every few minutes.

Jacob Koch

Bundy-Law Funeral Home

Cambridge,

OH

ASD is the gold standard of answering services. Not only are calls answered immediately, callers are treated in a professional and caring manner. There is no other company I’d trust to answer the phone when I can’t. I don’t know what higher praise could be given other than to say when we can’t answer the phone personally, we trust ASD to take our First Calls. The staff is courteous and well trained, and answers promptly, every time. I can always tell when calling another funeral home after hours if they have ASD or not. In addition to answering first calls promptly and professionally , ASD offers a number of different convenient web and mobile based solutions to manage our client-families from outside the funeral home setting.

Todd Harra

McCrery and Harra Funeral Home

Wilmington,

DE

I have worked with ASD since 2006 and have found them to be profoundly professional. It does not matter if you are a small firm or a very large firm, they can custom tailor any kind of service you need. Also the price of the service they provide is very reasonable.

James Bass

Emerald Coast Funeral Home

Fort Walton Beach,

FL

The ASD Mobile app and online messages is one of the greatest funeral home tools I’ve seen. All employees are streamlined and we have not had a single message go unattended.

Steve Williams

Osborne-Williams Funeral Home and Cremation Services

Greenville,

PA

I sense that the professionalism at ASD is unequaled and I have had several compliments by the public as to how nice and calming the voice on the other end has been. One client informed that they knew they had called the right funeral establishment as the young lady who answered made her feel confident that we were a very competent firm.

Michael Ambruso

Michael J. Ambruso Funeral Director

Dover,

DE

ASD gives us greater flexiblity when our schedules unexpectly change. We can have ASD help us when we have multiple services or we all get called out. We can switch on ASD and maximize our staff so we are able to help families and know our phones are covered. They provide ultra professional client care over the phone.

Michael Bollman

Bollman's Tribute Center

Dallas,

OR

awards

Award-Winning Technology for Funeral Home Directors

With its Members Choice / Innovation Award, the National Funeral Directors Association (NFDA) recognizes the best new product or service in the last year. Answering Service for Directors is the only company to be recognized multiple times by the NFDA for innovation. Our company has had the honor of receiving four of these prestigious awards. ASD’s dedicated technology team develops solutions specifically for the funeral profession that improve the lives of funeral directors and the people they serve.