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While telephone calls will always play a vital role in the funeral business, text messaging is also a key component in shaping the customer service experience of funeral home consumers. This is why ASD has endeavored to create new text-messaging tools specifically to facilitate communication between funeral directors and families as well as help on-call directors save time and gain more freedom on the go.

ASD is excited to announce we have just released a new version of ASD Mobile to the Apple App Store with a brand new icon we created to commemorate our 50th Anniversary. In addition to the new icon, ASD Mobile 5 includes our new NEXT STEP Text™ solution, allowing you to conveniently text families an arrangement conference checklist from your funeral home number.

The story of ASD’s growth and evolution over the past five decades is one of passion, innovation, and leadership. From the beginning, our goal has been to improve the world by improving communication and to help those who are dedicated to helping others. To celebrate our 50th Anniversary, we are sharing a new blog series that will trace ASD's history though our company’s most significant milestones.

ASD is pleased to introduce the NEXT STEP Text™ to our clients. This solution allows funeral homes to provide important resources to families via text message immediately following their first call. When handling a new first call from a family member, ASD will now offer to send the caller a text message from your funeral home that includes the next steps families can expect in the funeral planning process.

It is interesting to consider how one’s popularity or notoriety in life can impact one’s final resting place. This is sometimes reflected even in the items that are left behind at the grave. From the lipstick kisses on Marilyn Monroe’s tomb to the “I Voted” stickers placed on Susan B. Anthony’s grave every Election Day, these final resting places have become famous for the gifts or tokens left behind.

ASD is pleased to share this guest blog post from Funeral Director and Author, Todd Harra of McCrery and Harra Funeral Home in Wilmington, DE. The post provides interesting nuggets of information on the origin of the funeral profession you can share with your community. Todd’s new book, Last Rites: The Evolution of the American Funeral will be published next month and is now available for preorder.