Leslie Rago began working at the Evergreen Funeral Home in Brooklyn, NY at an early age, assisting her father Peter Rago with funeral duties before eventually becoming a funeral director herself. Located in Greenpoint, Brooklyn's northernmost neighborhood, the funeral home serves a diverse group of multigenerational families and the growing number of young professionals moving into the neighborhood. Leslie was kind enough to take time out of her busy day to talk to ASD Staff Writer Jessica Fowler about the families in her neighborhood and what makes Evergreen Funeral Home unique. This interview was originally published in the March-April 2012 issue of ICCFA Magazine.
No matter the size, location or specific needs the funeral home, most are surprised to learn about the solutions ASD can provide. With over 40 years of experience creating customizable options for funeral professionals, our clients have many answers for why they have choose to work with ASD. Here 10 different reasons why ASD clients say they trust us to answer with sensitive calls.
ASD Staff is professional and compassionate in all situations. Each week, ASD recognizes four employees with an "Outstanding Service Award". This special recognition is given to ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services.
With thousands of answering services in America, why is it that 25 percent of funeral homes trust ASD – Answering Service for Directors to handle their urgent and sensitive calls? The answer could be found in our state of the art technology, user-friendly website, or customizable accounts. But while all of those features significantly benefit funeral professionals, the primary reason our clients say they use ASD is our compassionate and committed staff. In 2011, three of our long-standing employees had Perfect Attendance for the entire year. We would like to congratulate these staff members for their notable achievements.
Originally published in Mortuary Mangement: Roman Coale is Certified Funeral Service Practitioner and works as a Funeral Director at Framptom Funeral Home in Federalsburg, MD. But before he ever set foot in an embalming room, Roman used to work for a local answering service—an experience he says still hasn't left him today.
ASD Rewards Partner, Tim O’Brien M.S., has written articles for and presented at NFDA conventions and State Funeral Association meetings. He is the author of the Grief Support Programs: A Season for Healing, A Reason for Hope: the Grief & Mourning Guide and Journal, and the Pet-Loss Grief Program: You will always be a part of me. Over the past month, ASD has shared Tim's in depth study on the significance of gestures, expressions and impressions as part of our exclusive 3-week blog series. This organized flow chart created by The Grief Support Network highlights the core concepts of Executive Report #2. Thank you Tim for allowing ASD to share this with our clients.
