Oct 16, 2013
ASD is pleased to announce that the United States Patent Office has issued a patent for our exclusive Solicitor Shield™ feature. Solicitor Shield™ is the only answering service tool proven to dynamically shield against dial storms from unwanted, automated solicitors. On an average day, ASD’s Solicitor Shield™ system automatically blocks 3,500 calls from robocallers. This is the second patent ASD has received this year. The company was awarded a patent in June for their exclusive First Call Connect™ feature.
Your funeral home’s phone is vital to making a positive first impression and securing new business. ASD’s Solicitor Shield™ ensures that callers always receive a prompt answer. We understand that for funeral professionals, the potential value of even one missed call can be substantial. Too often, calls from telemarketers and recorded solicitations tie up phone lines, waste time and prevent critical calls from getting through.
ASD has recorded incidents when in a single minute, a barrage of incoming calls tracing back to just a few toll-free numbers flooded phone lines throughout the country. These recorded solicitations would be a nightmare for most call centers, but Solicitor Shield™ can immediately recognize a dial storm. Our system has successfully blocked more than 1,000 spam calls in less than a minute and over 493,700 calls in the past 12 months.
“Funeral Directors rely on ASD to promptly and compassionately answer their phones when they cannot. Solicitor Shield™ helps make that possible,” says ASD Vice President Kevin Czachor. “Our clients also save money because they are not charged for these blocked calls from telemarketers. This is just one of the many details that sets ASD apart from the other thousand answering services in business today.”
Assisting callers without delay protects your funeral home’s reputation for excellence and lets families know they are the highest priority every time they call. Solicitor Shield™ helps ASD Call Specialists to answer calls at a faster rate than other call centers. Currently, ASD answers 90 percent of all calls by the first ring and 98 percent by the fourth ring. Unlike other answering service companies, we can provide this unmatched level of service without putting callers on hold to answer other calls. By closely monitoring our call volumes and creating defenses against dial storms, ASD remains the number one choice for funeral homes that expect the highest quality of service.
About The Author
Jess Farren (Fowler)
Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD’s company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at Jess@myASD.com