Blog

ASD Promotes Training Specialist Juan Silva As New Graphic Designer

Posted By: Jess Fowler in staff, call volume, training, announcement, graphic design

We are excited to welcome Juan Silva to ASD's talented marketing team. Juan has been with ASD since 2009 and was recently promoted from his position as a Training Call Specialist to a Graphic Designer position. Juan received his graphic design education from The University of the Arts in Philadelphia, PA while working part time here at ASD. Juan was a natural choice for the position because of his exemplary performance as an ASD Call Specialist.

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ASD's Outstanding Service Awards

Each week, ASD recognizes four employees with an "Outstanding Service Award". This special recognition given to ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services. Here are some recent "Outstanding Service Award" winners:
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Beyond the Smoke and Mirrors: What Makes ASD Different

Sometimes, appearances can be deceiving. Take this photo of a snowman outside of our building for example. Some employees saw the picture and believed someone built a child-size snowman from a minor snowfall of only 2 inches, including this writer. But take a closer look...the snow man in this picture is only six inches tall, sitting on top of a picnic bench outside. Did it fool you too? In life, there are many examples of illusions like the ASD snowman that appear to be one thing, but end up looking completely different from another angle. How many times have you been sold a product or service only to find it lacking after closer inspection? Many companies focus on building and maintaining a facade to distract from inadequacies like unreliable technology, high turnover, poor leadership, and uncommitted staff members. ASD is different: from day one we have promoted transparent business practices that allow funeral professionals to truly evaluate every aspect of our service.
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About ASD

ASD - Answering Service for Directors - has been helping Funeral Homes to manage their calls and their lives since 1972.

ASD now serves more than 5000 funeral homes and is the preferred choice among Independent Funeral Homes and Funeral Home Directors. Our goal is to provide the same level of customer service and satisfaction that our Funeral Homes have been providing to families for generations.