ASD - Answering Service for Directors

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Over the years, there have been some inexplicably strange or extremely challenging calls that have embedded themselves in the memory of our staff. Recently, we asked our staff to anonymously share the most shocking phone calls they have handled for funeral homes. Now, for the first time ever, we are peeling back the curtain to reveal some of their unbelievable stories with you.
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This article examines several warning signs that funeral directors should be vigilant of when evaluating the performance of their answering service. The article analyzes the importance of funeral home exclusivity and explains how how directors can be proactive in monitoring their service to ensure the company is professionally and compassionately representing the funeral home.
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The “ASD Extra Mile Award” gives our employees the opportunity to commend one another for a job well done. This award fosters positivity in the office and helps us to spotlight employees who go above and beyond to do a good job at ASD. Our staff appreciates being able to recognize their fellow colleagues and the different ways they contribute positively to ASD.
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At ASD, we see firsthand the dedication and commitment that funeral professionals exhibit 24 hours a day, 365 days a year. For this reason, we are passionate about providing directors with seamless and unsurpassed protection for their sensitive calls, especially during holidays.
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On September 4th-5th, ASD will be hosting an Advanced User Training Workshop led by our partners at Passare, the funeral profession's only collaboration software. The workshop will take at ASD’s headquarters in Media, PA. ASD is proud to be integrated with Passare, which allows funeral professionals to collaborate with families and team members anytime, anywhere, using any device.
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Ask any director their least favorite aspect of working in the funeral profession and most will answer, “death certificates.” From data entry challenges, to issues with Drs. causing delays, to problems with state filing systems, there are a lot of reasons to detest the D/C. How do you deal with all these death certificate headaches? We think laughter is the best medicine & we’ve got your remedy.
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