Blog

Sometimes, appearances can be deceiving. Take this photo of a snowman outside of our building for example. Some employees saw the picture and believed someone built a child-size snowman from a minor snowfall of only 2 inches, including this writer. But take a closer look...the snow man in this picture is only six inches tall, sitting on top of a picnic bench outside. Did it fool you too? In life, there are many examples of illusions like the ASD snowman that appear to be one thing, but end up looking completely different from another angle. How many times have you been sold a product or service only to find it lacking after closer inspection? Many companies focus on building and maintaining a facade to distract from inadequacies like unreliable technology, high turnover, poor leadership, and uncommitted staff members. ASD is different: from day one we have promoted transparent business practices that allow funeral professionals to truly evaluate every aspect of our service.

It may be customary for businesses like insurance companies and medical offices to place callers on hold for long periods of time, but when it comes to funeral homes there is no substitute for first class customer service. ASD understands that your reputation is on the line every time the phone rings. Our Call Specialists never put your callers on hold and always handle one call at a time. This ensures that every person calling your funeral home will receive the attention, care and compassion they deserve.

How many times in your career have you had to leave a meeting or a service to answer an urgent phone call? This scenario occurs in funeral homes nearly everyday, and ASD was the first to create a solution. We custom-designed our text and email-messaging systems, allowing you to reply to messages without being called by ASD. This feature has already saved thousands of funeral homes time while reducing their billable phone calls.

Each week, ASD recognizes four employees with an "Outstanding Service Award". This special recognition is given to ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services.

ASD is excited to welcome 10 new Call Specialists to our team of highly trained professionals. Every month, hundreds of applicants apply for positions at ASD, but only a select few make it through our rigorous, 6 month training program. Our employees are carefully selected and must exhibit compassionate communication skills and be qualified to handle some of life's most difficult situations.

Read the latest issue of Funeral Communications Now, ASD's e-Newsletter.