ASD Rewards Partner, Tim O’Brien M.S., has written articles for and presented at NFD conventions and State Funeral Association meetings. He is the author of the Grief Support Programs: A Season for Healing, A Reason for Hope: the Grief & Mourning Guide and Journal, and the Pet-Loss Grief Program: You will always be a part of me. Tim shares his insights with ASD clients on how to handle feelings of burn out and compassion fatigue.
Jan 24, 2012
Listening to messages lets ASD clients know how families are treated and protects potential new business. When your business and reputation is on the line, there is no substitute for retaining complete control over your firm's phone calls.
Jan 20, 2012
At ASD, we are committed to helping you manage your business needs in the most cost effective way possible. Through our partnerships and custom-built features, you could dramatically reduce and even eliminate your monthly ASD bill. If you're not taking advantage of these profitable opportunities, you could be missing out on thousands of dollars of savings. Here are some ways we have helped our clients lower their costs without sacrificing the level of service offered.
Originally published by ASD in the January issue of ICCFA Magazine, this article examines the lack of resources within the funeral industry for the spouses of funeral directors and the rise in dual-income funeral families. The article tells the different stories of several wives, some of whom have taken steps to create a medium that will help connect them with other people in the country who also have a funeral director in their immediate lives.
Jan 16, 2012
Each week, ASD recognizes four employees with an "Outstanding Service Award". "Outstanding Service Awards" are given to ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services.
Originally published by ASD in the January issue of American Funeral Director Magazine, this article examines the crucial role of first impressions and how funeral professionals can safeguard new business opportunities by correctly responding to price shoppers. Additionally, the article discusses shifts within the industry and resources available to help funeral professionals meet the specific needs of the next generation of funeral consumers.