Apr 15, 2013
ASD’s Monthly Employee Spotlight
When you listen to Assistant Supervisor, Chris Bevilacqua, speaking to funeral home callers, you can’t help but turn your head and smile. Her caring voice and sharp communication skills have been recognizable to funeral directors since Chris began working at ASD in 2003 as a Call Specialist. In 2011, Chris was promoted to work as an Assistant Supervisor, helping clients with account updates and providing the highest level of customer support to funeral professionals.
Chris has a reputation around the office for being one of the most dedicated and hardworking employees at ASD. She is often the first one to offer to help with any task and provides assistance to her coworkers whenever needed. Over the years, Chris has proven her reliability time and time again, volunteering to help during stressful times such as when ASD was affected by major weather events. She camped out at ASD during both Hurricane Sandy and Hurricane Irene to help protect calls for impacted funeral homes. We are proud to feature Chris in this month’s Employee Spotlight:
(Click here to read last month’s spotlight)
What are some of your responsibilities as an ASD Assistant Supervisor?
Assistant Supervisors help to support ASD’s Supervisor team with whatever tasks are needed. This includes training new Call Specialists, updating accounts and reviewing calls with clients and Call Specialists.
What is your favorite part of your job?
The people I work with are like my second family. Also, I enjoy the flexibility of being able to attend school functions with my children while still being able to work hours needed
What are some things you learned from working at ASD?
There are many ways people deal with death. It isn’t always obvious when speaking to them so compassion in all situations is crucial.
What are some of your personal hobbies and interests?
I love bowling, gardening, decorating, taking long walks and vacationing with my kids.
What was one of your most difficult calls and how did you help this caller?
I was speaking to a nurse about a young mother who gave birth to a stillborn infant and would not let the baby go. The nurse was very upset about the situation and had me in tears as well because I could never imagine how that would feel or what was going through that young girl’s head. The nurse needed assistance from the funeral home so I connected her to the director immediately.
What is the most fulfilling part of your job?
The feeling of being able to help others who are in need.
Each month, ASD will be spotlighting a different employee on our blog. Be sure to check back to see who May’s Employee Spotlight will feature!
About The Author
Jess Farren (Fowler)
Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD’s company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at Jess@myASD.com