With thousands of answering services in America, why is it that 25 percent of funeral homes trust ASD – Answering Service for Directors to handle their urgent and sensitive calls? The answer could be found in our state of the art technology, user-friendly website, or customizable accounts. But while all of those features significantly benefit funeral professionals, the primary reason our clients say they use ASD is our compassionate and committed staff. In 2011, three of our long-standing employees had Perfect Attendance for the entire year. We would like to congratulate these staff members for their notable achievements.
Originally published in Mortuary Mangement: Roman Coale is Certified Funeral Service Practitioner and works as a Funeral Director at Framptom Funeral Home in Federalsburg, MD. But before he ever set foot in an embalming room, Roman used to work for a local answering service—an experience he says still hasn't left him today.
ASD Rewards Partner, Tim O’Brien M.S., has written articles for and presented at NFDA conventions and State Funeral Association meetings. He is the author of the Grief Support Programs: A Season for Healing, A Reason for Hope: the Grief & Mourning Guide and Journal, and the Pet-Loss Grief Program: You will always be a part of me. Over the past month, ASD has shared Tim's in depth study on the significance of gestures, expressions and impressions as part of our exclusive 3-week blog series. This organized flow chart created by The Grief Support Network highlights the core concepts of Executive Report #2. Thank you Tim for allowing ASD to share this with our clients.
Originally published in the March 2012 issue of The Director, this article is written from the perspective of Staff Writer and former Call Specalist Jessica Fowler. It examines the duties of our Call Specialists and how they handle the issues they are confronted with on a daily basis. If you've ever been curious about what what it is like to work for ASD, this article provides an in-depth analysis on how our operator's handle life's most difficult calls.
Mar 12, 2012
ASD Staff is professional and compassionate in all situations. Each week, ASD recognizes four employees with an "Outstanding Service Award". This special recognition is given to ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services.
Guest Blog Post: Gestures, Expressions and Impressions: Their Importance to and Use In Your Business (Part 3 of 3 Week Series)
Mar 08, 2012
ASD Rewards Partner, Tim O’Brien M.S., has written articles for and presented at NFDA conventions and State Funeral Association meetings. He is the author of the Grief Support Programs: A Season for Healing, A Reason for Hope: the Grief & Mourning Guide and Journal, and the Pet-Loss Grief Program: You will always be a part of me. Tim brings his in depth study on the significance of gestures, expressions and impressions exclusively to ASD clients. This is Part 3 of the Funeral Services Intelligence Series: Executive Report # 2: Gestures, Expressions and Impressions.