Apr 23, 2012
Attending the Ohio Funeral Director’s Convention This Week? Stop By Booth #316!
ASD National Sales Manager and Licensed Funeral Director Jason Bathurst and Administrative Assistant Carla Jones will attend the Ohio Funeral Directors Association’s Annual Convention this week in Columbus. Stop by Booth #316 for information on ASD’s latest features and mobile tools. See a live demonstration of ASD Mobile 2.0, find out how to save money with ASD’s Rewards Program and don’t forget to pick up your free gift!
Coming Soon: FuneralSync™ 3.0!
Our technicians are working on enhancing the functionality of ASD’s FuneralSync™ feature, which integrates our system with the leading funeral website and software providers. FuneralSync 3.0™ will introduce multiple fields for entering data and allow for two-way integration with our technology partners. Check back for more information.
Congratulations Outstanding Service Award Winners!
Each week, ASD recognizes four employees with an “Outstanding Service Award.” This special recognition is given to the ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services. Here are some recent “Outstanding Service Award” winners:
â–ºCall Specialist, Kim, determined that a caller who was upset over an issue at a cemetery was actually calling to set up arrangements with the funeral home
â–ºSupervisor, Anne, calmly defused an upset caller who was afraid that animals cremains would get mixed in with human cremains.
â–ºTraining Specialist, Courtney, saved a First Call for a client by a convincing a caller who initially wanted to call later to leave her contact information. The call turned out to be a business opportunity for the funeral home.
â–ºAssistant Supervisor, Stephanie, patiently handled a call from an irate caller who was furious about a cosmetology charge on her funeral bill.
Click here to see last week’s winners.
ASD Mobile 2.0 is a Hit!
Within 24 hours of launching the enhanced version of our powerful iPhone application, ASD Mobile 2.0 was downloaded by hundres of funeral professionals. ASD Mobile is now up to 25 Five-Star Ratings! Here is one of our favorites:
“This is by far the best app on my iPhone. It’s so much more convenient than listening and writing down a First Call or a message. Thank you ASD!“-Charlie Rimmel, Henry Funeral Home in Staunton, VA.
Many of our clients who are Android users shared with us on our Facebook page their excitement for our upcoming Android app, which will duplicate the functionality of ASD Mobile 2.0 for the Android platform. We have started a list of clients that would like to be notified when the Android app is available. If you would like to be on our “Android App” list, leave a comment on this blog with your funeral home name and we’ll add you.
ASD Now Proudly Supports the ADOPT-A-HERO Project
We are now collecting items to be sent in care packages to military personnel serving overseas. ASD has “adopted” four Marines to regularly send care packages filled with food, convenience items and letters from our staff. If you are in the Philadelphia area and would like to stop by to leave an item, please visit us anytime!
About The Author
Jess Farren (Fowler)
Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD’s company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at Jess@myASD.com