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Ode to a Funeral Director

Aug 23, 2012

Funeral Directors are one of the greatest unsung heroes of the world. You shape how society honors life and ritualizes death. This vital role requires commitment, self-sacrifice and true compassion that goes beyond the limits of an ordinary job. You do not simply work, you live your profession. You must maintain total composure and present a professional demeanor at all times, even when facing unspeakable tragedy. You are willing to sacrifice your own personal and family time to remain available to your community 24/7.

Everyday, you see it all—from murders to infant deaths—and then come home to tuck in your own children after witnessing some of the life’s harshest realities. You must be both the steady hand in public and the empathetic voice behind closed doors. Even when dealing with feelings of your own grief, you continually put the needs of others ahead of your own. You are also an avid participant of organizations and charities in your community. You volunteer for local events, donate to nearby non-profits, organize clothing or food drives, and help your neighborhood in any way possible.

We at ASD feel honored to be able to help you help others. We were the first answering service to recognize that funeral professionals deserve a specialized call center with a strong understanding of the issues you face every day. Like so many of you, we have remained 100% family owned and operated, serving the needs of the funeral service community since 1972. We allowed you listen to your calls before any other answering service. More than 7,000 of you trust us with your calls.

Many of us have been taking your calls for over five years. We are the voice you hear compassionately gathering First Call information for your funeral home. We are your first line of defense, covering your phone lines any time you have to step out of the office. We protect your reputation for excellence and ensure callers always have a positive first impression when contacting your funeral home. For over forty years, we have been helping funeral directors manage their calls and their lives and we have a strong appreciation for the work you do. We are always on the look out for ways to enhance your experience with our service and hope to continue working with you until the day you retire.

“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.”Leo Buscaglia

About The Author

Jess Farren (Fowler)

Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD’s company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at

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