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Never Risk A Missed Call: Important Call Forwarding Tips for Funeral Homes (Part II)

Jan 15, 2013

Last month, we explained how to ensure your phone lines always forward to ASD if the line is not picked up at the funeral home by a predetermined number of rings. (Read last month’s blog to learn more about No Answer Call Forwarding). Today, we are offering communication tips for funeral directors that forward their phone lines to their personal cell phones when they leave the office.

In order to retain a truly personal service for families, many funeral professionals divert calls to their cell phone while out of the office to ensure they are always the first voice a family member hears when calling. Forwarding lines to your cell phone is as simple as forwarding lines to ASD but does not offer the same protection for your calls. Imagine if:

  • ► You are in a remote area picking up a decedent and a family reporting a passing is sent straight to your voicemail.
  • ► You pick up the phone when you have poor reception and a person looking for pricing information can barely hear you.
  • ► You realize your battery died, resulting in unanswered messages, unfulfilled deadlines and forfeited business opportunities.

Instead of worrying about missing a call every time you forward to your cell phone, let ASD safeguard the calls you can’t answer in time with Cell Phone Back Up Call Forwarding. Using this feature, funeral professionals have the flexibility to conduct business while on-the-go without the risk of missing an urgent or time-sensitive call. This feature will not forward all your calls to ASD, just the calls that you cannot answer on your cell phone by a specified number of rings.

To enable Cell Phone Back Up Call Forwarding, you will need to contact your cellular service provider with your ASD Call Forwarding number. Each carrier has different forwarding protocols and parameters. Verizon, AT&T, Sprint and T-Mobile are some of the carriers that offer this feature.

For more information about Cell Phone Back Up Call Forwarding and other call forwarding options, contact an ASD Supervisor 24/7 at 800-868-9950 ext 2.

About The Author

Jess Farren (Fowler)

Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD’s company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at

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