Mar 06, 2020
This is Part V of a series that outlines the different ways we can adjust and tailor our answering service system to meet the needs of funeral and death care related organizations. In Part I, we examined how ASD supports casket and vault companies. In Part II, we explored how ASD helps cemeteries. In Part III, we took a look at the different ways our answering service can serve the needs of pet loss professionals. In Part IV, we discussed how ASD helps mortuary science and medical colleges handle anatomical body donation calls. In Part V, we will explain how ASD supports livery services and limousine companies.
“I’m just a vendor, so I don’t think I can use your services.”
Believe it or not, the sentence above has resulted in countless invaluable conversations and relationships between ASD and other funeral-related businesses. At conventions around the country, the ASD team is often given the opportunity to meet fellow exhibitors and learn about different organizations that contribute to funeral service. Many are very surprised to learn about the numerous ways our answering service can be customized to meet their specific needs. This is part of our company’s commitment to providing communication options and solutions to the entire death care profession. We can adjust and tailor our answering service system to meet the needs of funeral and death care related organizations.
In addition to funeral homes, ASD also serves funeral-related businesses and organizations such as casket suppliers, mortuary science colleges and transport companies. If you work in any field related to death care and receive phone calls, ASD has a solution in place for you. Recently, we introduced an enhanced version of our message system that gives our clients the ability to fully customize how information is obtained from callers. Drop down lists, conditional information fields, and special instructions can now easily be added to our message templates. This unrivaled functionality allows you to control the entire trajectory of any call we handle for you and oversee how message details are organized.
Support For Livery Services and Limousine Companies
ASD has been answering calls for livery services and limousine companies for more than 15 years. By fielding calls related to rental inquiries, ASD can help these companies secure new business after hours while also ensuring that urgent messages are communicated without delay.
ASD’s systems allow us to fully customize how calls are screened for limo companies and livery services. For example, one of our Limo company clients requests that ASD contact someone immediately if a driver calls with a problem, if a customer is waiting for car that hasn’t arrived, or if a caller requests an immediate return call.
While these types of situations don’t happen every day, ASD provides livery company owners will peace of mind know knowing that if an urgent scenario does occur, an owner or manager will be made aware without delay. In addition to customizing how calls are screened, ASD can also gather specific information from callers such as the date a rental is requested or the pick-up location address, making it simpler for company owners to follow up with callers.
ASD also works with several firms that operate a livery business as well as a funeral home. We work closely with these clients to ensure their custom instructions and preferences are followed diligently. While a vehicle rental call may not be as sensitive as a new first call for the funeral home, ASD Call Specialists are carefully trained to treat every caller with the highest level of professionals.
“No matter what direction the call takes, the operators are always polite, remain calm and offer assistance any way they can. A great, well-trained group. Very satisfied!”–Mathie Funeral and Livery Service in Greenport, NY. ASD client since 2003.
Using an answering service for your funeral-related business is a simple solution that can prevent missed calls, overlooked orders and lost clients. As we all know, the funeral profession is unlike any other. The 24/7 demands coupled with the short timeframe to plan a service and final disposition require directors to work only with the most responsive organizations. Automated systems are no longer enough to meet the needs of this profession as they so often cause frustration, unnecessary delays and misunderstandings. As the answering service trusted by more than 7,000 funeral homes across the United States, ASD is the only company with the training and technology solutions in place to help funeral related businesses of all kinds enhance their communications to better serve the funeral profession.
Still not convinced? We offer a 30-Day no-risk FREE TRIAL for all of our new clients so you can test out all of our technology, including our Custom Messaging Templates, to decide if we are a good fit for your business. To learn more, email Sales@myASD.com or call 800-868-9950 and ask for Craig.
RELATED READING:
Part I: How ASD’s Custom Messaging Supports Casket and Vault Companies
Part II: How ASD’s Custom Messaging Supports Cemeteries
Part III: How ASD’s Custom Messaging Supports Pet Loss Professionals
Part IV: How ASD’s Custom Messaging Supports Medical Universities and Mortuary Science Colleges
About The Author
Jess Farren (Fowler)
Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD’s company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at Jess@myASD.com
