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ASD’s Outstanding Service Awards


Feb 20, 2012

ASD Staff is professional and compassionate in all situations. Each week, ASD recognizes four employees with an “Outstanding Service Award”. This special recognition is given to the ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services. Here are some recent “Outstanding Service Award” winners:

►Assistant Supervisor, Rachel, compassionately assisted a caller whose was in a nursing home and wanted to know the details for her sister’s funeral.

►Supervisor, Jen, spoke with a well-known public figure and handled the call with absolute professionalism.

►Call Specialist, Christina, calmly defused an irrational caller who wanted to speak to someone attending a funeral in progress.

►Assistant Supervisor, Renee, accurately retrieved First Call information from a caller who only wanted pricing information.

Click here to see last week’s winners.

Check back next Monday to see who next week’s “Outstanding Service Award” winners will be!


About The Author

Jess Farren (Fowler)

Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD’s company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at


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