Nov 07, 2013
At 4p.m. EST on Sunday, November 10th, a quarter of all funeral homes in the United States will receive a phone call. The call will be made to every ASD client as part of our company’s Crisis Communication test, which transmits a message to you through several channels in order to test our notification process.
Imagine if your funeral home’s phone lines were out of service—how much time would pass before you were made aware? ASD created the Crisis Notification System to ensure this will never happen to our clients. In the event of a serious loss of capacity at ASD, we can provide you with a timely and reliable notification to ensure you are made aware without delay.
ASD’s Crisis Notification System was created in 2009 and has never been used. The notification test is part of the company’s initiative to prepare in advance for any unforeseeable event. As a responsible partner to the funeral community, ASD created these safeguards to ensure directors are notified immediately if their phone lines are unprotected.
As part of our Crisis Notification test, we ask you to please take a moment to review the contact information listed for your funeral home. Visit myASD.com and click on the ‘Crisis Notify’ link at the bottom of the options menu. The test notification will be made to each phone number, fax number and email address listed on your account’s Crisis Contact page.
In addition to these precautions, ASD’s building is equipped with two powerful onsite generators, fully integrated with a backup battery system, which is tested weekly to prepare for local power failures. Our company’s systems were designed to utilize multiple long distance providers simultaneously so a disruption of service on any carrier’s network will not disable ASD’s operations. In the event of an outage, ASD can reroute all calls to a working network.
In keeping with ASD’s culture of transparency, the Crisis Notification System provides you with added peace of mind. No matter the situation, funeral professionals can rest assured that their calls are always our top priority. With stand by support and backup security measures, ASD offers protection well beyond any of the other 1,000 answering services in North America.
If you have any questions regarding ASD’s Crisis Communication test this Sunday, please contact us at 800-868-9950.
About The Author
Jess Farren (Fowler)
Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD’s company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at Jess@myASD.com