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ASD Feature Spotlight: Pre-Need Alert® & Pre-Need Connect®

May 01, 2015

ASD’s Pre-Need Connect® allows funeral directors to serve clients in “real-time”, regardless of location or time of day. Pre-Need Connect® was created so directors could be available instantly to serve loved ones in their time of need. This tool provides funeral professionals with the flexibility to conduct business away from the office while providing the personal touch of a director, day or night. ASD created Pre-Need Connect™ so funeral directors could return to their roots, adapting the latest technology to rebuild the personal director/family relationships of yesterday.

ASD is the only funeral home answering service with the technology in place to notify you the moment a Call Specialist begins to gather Pre-Need information. With ASD’s Pre-Need Alert® feature, funeral directors can receive a text-message or push notification stating that there is a “Pre-Need Call In Progress.” There are countless scenarios where receiving advance notification of a pre-need call can improve communications for funeral homes.

With ASD’s Pre-Need Alert®, you can respond to messages when you are available or use our advanced Pre-Need Connect® feature to immediately intercept the call. With even more advanced options, Pre-Need Alert® combined with ASD’s other innovative, time-saving features ensure directors remain connected with their families 24/7.This new, “real-time” communication feature harnesses the latest technology, enabling directors to serve families instantly, maintaining a personal touch.

Pre-Need Connect® is compatible with all mobile phones, keeping it affordable. It was designed in house, maximizing flexibility. Upgrades and modifications are completed quickly, without relying on outside consultants or software vendors. Pre-Need Alerts include a range of options, giving directors the ability to decide how to handle a pre-need call based upon their situation at the time. Pre-Need Connect® returns control to the director, proving business can be conducted anywhere without sacrificing quality.

In addition to Pre-Need Alert® and Pre-Need Connect®, ASD also offers At-Need Alert® and At-Need Connect™ features. With these tools, directors can be notified the moment ASD begins to gather first call information and connect into the call in progress.

Effective use of Pre-Need Connect® and At-Need Connect® can enhance a funeral home’s brand by improving families’ experiences and reinforcing a hometown business approach. Customers are comforted knowing a professional will always be available for them, while directors are freed to manage daily tasks. As use of “real-time” technology grows, communication between families and funeral directors must be seamless. Pre-Need Connect® and At-Need Connect® bridges this practical divide and connects families with experts who can respond to their urgent needs.

About The Author

Jess Farren (Fowler)

Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD’s company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at

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