May 24, 2023
ASD is proud to announce the introduction of a groundbreaking feature to enhance your funeral home’s communication. Effective immediately, ASD’s state-of-the-art answering service will include automatic message transcriptions, offering our clients a seamless and efficient way to access and review their messages.
ASD’s new automatic message transcriptions will provide a significant advantage by enabling you to search through your messages via keywords. Transcriptions will empower you to swiftly locate specific information related to a particular case by scanning the entire conversation text during the search process. This enhanced searching capability ensures that you and your team can efficiently access and retrieve relevant details from conversations with ease.
This innovative addition to ASD’s suite of services reaffirms our company’s commitment to delivering exceptional support to funeral professionals, enabling you to focus on providing comfort to grieving families without the burden of managing and deciphering voicemail messages. While call recordings remain a vital tool for determining the emotional state of bereaved callers prior to returning their call, message transcriptions will streamline the process of reviewing your messages while providing added clarity and searching abilities.
“ASD is proud to be the first answering service that allowed clients to listen to recordings of their calls. Our new automatic transcriptions will provide funeral homes even more oversight by giving them a complete log of every conversation ASD handles on their behalf,” said ASD Family-Member Owner, Kevin Czachor. “In addition to helping funeral homes monitor their communication, this solution can also save funeral home teams a great deal of time by offering effortless message retrieval.”
In addition to transcribing every incoming call, ASD will also now be transcribing calls after they are patched to the on-call director, giving you a a full record of your own conversations. This will also apply to any calls that are placed using our mobile app. ASD is also currently back processing all previously recorded messages. Before the year’s end, we expects to have finished processing all recorded messages from the past 10 years.
You can access your funeral home’s call transcriptions by logging into ASD’s secure website and selecting any message. In the coming months, we plans to update ASD Mobile for iPhone and Android to make message transcriptions accessible via the app as well.
To learn more about ASD’s new Automatic Message Transcriptions and other solutions we have created to make life easier for funeral directors, please contact our Client Solutions Team at 800-868-9950 ext 5 or email solutions@myasd.com.
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