Jan 14, 2014
Assistant Supervisor, Diego, has one of the most familiar faces and voices here at ASD. As a key member of ASD’s Supervisor, Training and Bilingual team, Diego mentors to other Call Specialists and assists clients with the highest level of customer service. It is not uncommon to see Diego in the office in the early morning or late night hours as he helps out on all three shifts, offering to work whenever a co-worker needs assistance. He has exceptional teaching skills and, over the years, he has trained dozens of employees, often working with them from their first day up until they graduate our 6-month Training Program. Every other Friday, Diego organizes a Pizza Night where employees order a few pies and enjoy dinner together in the break room. This is just one example of the many ways his positive attitude has spread throughout our office.
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What do you like most about your job at ASD?
Because I relocated to the Delaware Valley after military service and don’t have family in the area, ASD has become my 2nd family. The Call Specialists, Supervisors and Management team here are all my favorite part of the job.
With your experience helping out 1st, 2nd and 3rd shift, are there any differences you’ve noticed between daytime and late night calls?
There is a major difference in my opinion between calls on different shifts. First shift experiences a wide array of calls but the pace of calls is fairly moderate. 2nd shift is our busiest time because most of the funeral directors are checking out for the day. You have to be very fast and listen carefully to every caller. On third shift, there are less calls related to directions, service times and personal issues. You are mostly speaking to family members and nurses about recent deaths.
Are there any specific challenges involved with being a bilingual Call Specialist?
I don’t find it more challenging myself because I am just as fluent in Spanish as I am with English. Taking calls in Spanish involves the same skills such as listening, caring and understanding.
What are some of your primary responsibilities as an Assistant Supervisor?
My primary responsibilities include providing customer service to our clients and guidance to our staff. I assist my fellow coworkers with any questions or issues that come up.
What are some of your hobbies and interests outside of ASD?
People, pizza and photography: I call it the 3 Ps. I love to get together and share a slice of pizza with new and old friends as well as my family. At work, we have Pizza Pay Day Fridays which are always fun. And I’ve always loved photography as a hobby. I enjoy photographing my travel and concert experiences.
Each month, ASD will feature a different employee on our blog. Be sure to check back to see who February’s Employee Spotlight will feature.
About The Author
Jess Farren (Fowler)
Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD’s company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at Jess@myASD.com