Mar 27, 2014
ASD Assistant Supervisor, Anne, began working at ASD in 2008 as a Call Specialist. ASD’s managers observed Anne’s compassionate phone demeanor, attention to detail and excellent listening skills and promoted her to an Assistant Supervisor position. In the six years Anne has worked for ASD, she has proven herself as an asset to the company with her gentle phone etiquette and the strong understanding of ASD’s sophisticated system. She has also trained countless new employees how to use our custom-built software and technology. Last year, Anne traveled to Kentucky for her first Funeral Directors Convention with New Client Specialist, Sue Fritz, and had an opportunity to speak personally with many of the clients she has been helping over the phone for years. We are proud to feature Anne as this month’s Employee Spotlight.
Click here to read last month’s spotlight.
What do you find rewarding about your job here at ASD?
The most rewarding thing about my job is that I get to help people and that I do what I love. I know it may sound cheesy but I really do love my job. Throughout my shift I am helping Call Specialists, Funeral Directors and callers and it feels good to know I am making a difference.
What are some of your primary responsibilities as an Assistant Supervisor?
My responsibilities as an Assistant Supervisor are to handling incoming calls from directors and Call Specialists and to answer any questions they may have. I also monitor Operations and make sure everything is running smoothly throughout the office.
What was one of your most difficult calls and how did you help this caller
The most difficult call I ever took was from a woman who just had a miscarriage. I had never taken a call from a mother who lost her baby so it was very hard. I had just started ASD shortly before then and I was a new Mother myself so I felt very sad and empathetic for this woman.
You attended your first funeral directors convention last year in Kentucky. What was that experience like?
The Funeral Directors Convention in Kentucky last year was amazing. It was great to place faces to names and to meet so many of the Directors I speak to regularly. I really enjoyed seeing all of the different booths and learning more about the funeral profession. It was very interesting and eye-opening.
What are some of your hobbies and interests outside of ASD?
I try and spend as much time with my family as possible. I have two daughters, Madison who is 6 and Audrey who is 1 and a half. Besides spending time with family I love singing especially karaoke. I have so much fun getting up and singing a song—it’s very exhilarating!
Each month, ASD will feature a different employee on our blog. Be sure to check back to see who April’s Employee Spotlight will feature.
About The Author
Jess Farren (Fowler)
Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD’s company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at Jess@myASD.com