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Android App Beta Testing & NFDA Innovation Award: ASD Weekly News

Jul 17, 2012

“ASD Mobile For Android” Beta Testing Has Begun!

We are excited to announce the launch of our Beta Testing Program for the “ASD Mobile for Android” app. Directors that have expressed an interest or requested an ASD Android app were sent a link this morning to download the first version of ASD Mobile app for the Android platform. This full featured app is a mobilized solution to help directors manage every aspect of their ASD accounts.

Our exclusive Beta Testing group will help us to enhance the app and ensure it is fully functional on all Android devices. If you would like to join our Beta Testing Group and did not receive your download email, please leave a comment on this blog or send an email to Once the “ASD Mobile for Android” app has been fully tested it will be available for all of our clients to download in the Google Play store.

Help ASD Mobile 2 Win the NFDA 2012 Innovation Award

ASD is excited to announce that ASD Mobile 2, our powerful iPhone application, was recently chosen as a finalist by theNational Funeral Director’s Association for the 2012 NFDA Innovation Award. The winner will be announced at the Opening General Session of the NFDA 2012 Convention & Expo in October after the funeral service community has an opportunity to cast their vote online. Online voting began earlier this week and will end September 14 on the NFDA Business Exchange website.

We are grateful to all of our clients and partners that have helped spread the word about ASD Mobile 2. From leaving enthusiastic reviews on iTunes to posting positive comments on our social networking sites, we appreciate your support and hope we can count on your vote to help us win the 2012 Innovation Award.

ASD on the Road

ASD is headed back on the road this week to meet funeral professionals at conventions in Florida and Virginia. Our clients are some of the kindest, hardest working people around and it is a wonderful opportunity to be able to meet in person so many of the funeral professionals that we have been speaking to for years. After every convention, ASD team members return with a better perspective on the challenges facing funeral directors today and ideas for how to improve your experience with our service. It has been incredibly rewarding for us to meet and get to know our clients face-to-face and collect so much feedback to share with our staff. We hope to see you in the coming months! Be sure to check our blog and facebook page for updates on ASD’s convention schedule and booth numbers.

Next Stops:

Florida Cemetery, Cremation and Funeral Association

July 19th-July 22nd in Ponte Verda, FL

Association of Independent Funeral Homes of Virginia

July 20th-July22nd in Virginia Beach, VA

ASD Vice President and Family Member Owner Kevin Czachor will present a seminar at the Association of Independent Funeral Homes of Virginia on “Using Telecommunications to Improve Quality and Service to Families.” Funeral directors in Virginia will have the opportunity to earn 1 hour of CE credit on Saturday, July 21st while learning about how utilizing the latest advancements in technology can help them to better serve and address the growing needs of families. Having developed telecommunication strategies for 25% of the nation’s funeral home, Kevin will examine mobile solutions to help funeral professionals conduce their business on the go without sacrificing quality. If you will be attending the show, be sure to stop by ASD’s table after the presentation to meet Kevin in person.

Outstanding Service Awards

Each week, ASD recognizes four employees with an “Outstanding Service Award.” This special recognition is given to the ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services. Here are some recent “Outstanding Service Award” winners:

► Training Specialist, Alana, determined a caller who didn’t want to leave a phone number was calling to report a passing. Alana asked crucial follow up questions to discover the true reason for the call.
► Call Specialist, Ayiana, compassionately assisted a caller who had just found out about the loss of her father
►Training Specialist, Kim, handled a call from another funeral director who initially wanted to hang up and call a different funeral home. Kim was able to convince the call to provide a contact number.
►Call Specialist, Jim, patiently relayed information to another answering service that repeatedly put him on hold

Click Here to see last week’s winners

About The Author

Jess Farren (Fowler)

Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD’s company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at

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