Apr 04, 2012
When a funeral director contacts ASD for the first time to learn about our service, they usually describe an ongoing communication problem at their funeral home. While explaining what they would need from an answering service, their responses may vary significantly. No matter the size, location or specific needs the funeral home, most are surprised to learn about the solutions ASD can provide. With over 40 years of experience creating customizable options for funeral professionals, our clients have many answers for why they have choose to work with ASD.
Here are 10 different reasons why ASD clients say they trust us to answer their sensitive calls:
1) “ ASD has trained their employees to operate with compassion and respect and to talk to families in a way that gives them peace and comfort. We can log in and hear a recording of all of our calls and their operators speak to callers just as we would.”
-Roman Coale, Framptom Funeral Home in Federalsburg, MD. (ASD Client since 1999)
2) “We have used four other answering services during the past 10 years and none have provided the prompt (generally by 2nd ring) answering that is provided by ASD. We truly ‘tried the rest and now have the best’.”–
-Mark Lange, Henry Lange Memorial Funeral Homes in Cuba and Lewistown, IL. (ASD client since 1997)
3) “ASD has allowed me a life. The service lets me maintain my finger on the pulse of the operation, and at the same time enjoy life with my family. I don’t have to sit by the phone all the time anymore. Everything can be done now with the touch of a finger.”
-Thomas Gale, Currie Funeral Home in Kilmarnock, VA. (ASD Client since 1998)
4) “ASD is always looking for ways to improve their service for funeral professionals with technology. Over the years, ASD has added features like the online service, the text-messaging, and the ASD Mobile application that have been incredibly helpful.”–
-Hank Griffith, Griffith Funeral Home in Norwood, PA. (ASD client since 1972)
5) “ASD is not only a very professional answering service, but also has a great computerized interface for entering info and reviewing messages, and has introduced me to some other leading funeral industry support companies,”
-William Skidd, Collins Funeral Home in Norwalk, CT. (ASD Client since 2006)
6) “ASD is the most dependable and caring answering service in the industry. I received several compliments on how understanding and courteous my ‘staff’ is, little do they know the operators at ASD are my staff!”–
-Kirk Popiolek, Popiolek Funeral Home in Barrington, NJ. (ASD Client since 2003)
7) “The way ASD responds to people calling in is a true representation of our funeral home.”
-Marge Fox, Fox Funeral Home in Philadelphia, PA. (ASD client since 2002)
8) “I like the fact that I can find out when a death call is in progress with ASD. Getting that heads up in advance helps me to get prepared.”–
-Wayne Bright, Wilson Funeral Home in Tampa, FL. (ASD client since 2006)
9) “We are in the office throughout the day but we can’t have someone on the phones 24/7, so having ASD’s assistance makes it a lot easier for us in the evenings.”-
-Eric Pasillas, All California Cremation in Palm Springs, CA. (ASD Client since 1999)
10) “ASD’s operators know exactly how much to ask and how much not to ask, how much to answer and how much not to answer. They can field a lot of stuff that would have been another phone call for me to make.”–
-Stephen Hall, Trefz and Bowser Funeral Home in Hummelstown, PA. (ASD client since 1998)
About The Author
Jess Farren (Fowler)
Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD’s company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at Jess@myASD.com
