ASD - Answering Service for Directors

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With over 90% of staff working from home, ASD has greatly expanded our remote capabilities in response to the COVID-19 outbreak. In previous years, ASD took steps to ensure the majority of our workforce could handle calls from home. These advanced preparations allowed us to transition seamlessly to a remote office model, ensuring funeral homes receive reliable phone support through the pandemic.
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COVID-19 has had a major impact on the funeral service community. With gathering restrictions becoming stricter, PPE becoming scarcer and staff becoming increasingly burned out, our profession has had to adapt in ways we never could’ve imagined. In this post, we describe some of the unprecedented challenges funeral processionals are facing and provide updates on how ASD is weathering the storm.
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ASD has been closely following all of the latest developments surrounding the outbreak of COVID-19, particularly in relation to how it affects the funeral service community. In this blog post, we break down some of the major ways this coronavirus is impacting funeral homes and let funeral directors explain, in their own words, what life is like on the front lines of this pandemic.
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Upon learning of the coronavirus spread to our local area, ASD has been operating with an abundance of caution to protect the health of our employees as well as their families. Currently, our top concern is taking steps to safeguard our staff. In addition to taking measures to protect employees, ASD is also committed to providing telephone support for funeral homes located in areas impacted by COVID-19 outbreak.
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For 12 years, March 11th has been designated by the U.S. government as National Funeral Directors and Morticians Appreciation Day, a day to acknowledge the essential work of funeral service professionals. In honor of this important date, we wanted to shine a spotlight on what makes funeral directors special. Here are 16 Essential Character Traits that Define Funeral Service Professionals.
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In addition to funeral homes, ASD also serves funeral-related businesses and organizations. In this blog series, we will outline the different ways we can adjust and tailor our answering service system to meet the needs of any death care related business. In Part V, we explain how ASD supports livery services and limousine companies.
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