Jun 13, 2013
When ASD Assistant Supervisor, Bill Pitcher, first came to ASD, he already had a strong understanding and appreciation for the work of funeral directors. Bill started working at funeral homes in his hometown during high school and then studied Mortuary Science in college while working part-time at a local funeral home. Bill’s knowledge of the funeral profession helps him to understand the needs of every caller and the importance of compassion and patience. This month, he was promoted to an Assistant Supervisor position where he will mentor to other Call Specialists and assist clients with the highest level of customer service. We are proud to feature Bill in this month’s Employee Spotlight.
Click here to read last month’s spotlight.
Can you share a little about your background and education?
I grew up in Beaver Falls, PA which is located just outside of Pittsburgh. I studied Mortuary Science in college and plan to go back for computer networking administration at the moment.
How does your experience in the funeral industry influence your work at ASD?
It’s helped me to understand certain terminology that funeral directors use. It also has helped me understand the urgency of calls to know if I should contact a director or not during certain situations.
What are some things you learned from working at ASD?
Teamwork. I also learned to be patient when speaking to callers.
What are some of your responsibilities as an ASD Assistant Supervisor?
Helping Call Specialists who have questions and handling client concerns are my primary responsibilities.
What are some of your personal hobbies and interests?
I just started metal detecting. I like to collect coins and just started a collection of 1932-1964 Washington Quarters. I’m also very interested in precious metals.
What was one of your most difficult calls and how did you help this caller?
A woman’s husband had just committed suicide and I could tell right away that she was not in the right state to answer any questions. Instead of pressing her for details I only gathered her name and number so the director could assist her personally. Later, the director left a nice compliment for me stating that it was the best call he’d ever heard.
Each month, ASD will be spotlighting a different employee on our blog. Be sure to check back to see who July’s Employee Spotlight will feature.
About The Author
Jess Farren (Fowler)
Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD’s company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at Jess@myASD.com
