At ASD, we develop our own technology solutions internally, giving ASD clients a competitive edge. Our clients have access to many unrivaled mobile features and technical solutions that are protected by patents and cannot be duplicated. By remaining innovative and on the cutting-edge of the latest technology, ASD can provide funeral directors with the tools they need to stay connected, save time and better serve families.
First Call Connect®
ASD’s First Call Connect® feature utilizes technology that is protected by two different patents. The first patent refers to our ability to send a message out to ASD clients alerting them of a First Call in progress so they can connect into the call in progress. The second patent protects the technology that allows directors to listen in on the call in a stealth monitor mode or speak to the Call Specialist before being connected.
Patent No. 8,548,149
Solicitor Shield™ is the only answering service tool proven to dynamically shield against dial storms from unwanted, automated solicitors. Solicitor Shield™ tool can recognize an incoming barrage of recorded spam calls and immediately direct these calls to a “junk” mailbox to ensure phone lines are not tied up. Our patent protects ASD’s ability to anticipate a flood of incoming solicitor calls and prevent issues before they occur.
Aural Volume Feedback
Patent No. 8,929,535
Aural Volume Feedback is the only answering service tool that can automatically detect when an operator is speaking too loudly during a call. The Call Specialist is then alerted and can make adjustments to their tone of voice or headset microphone to ensure they are speaking at the correct decibel level.
Patent No. 9,584,663
MobileFH® allows funeral professionals to call any number from their cell phones and display the funeral homes’ number as the outgoing Caller ID. It was created specifically to enhance communication between directors and families. Directors can simply tap on any number within ASD Mobile, tap on the funeral home number and the call will be connected displaying the funeral home’s number as the outgoing Caller ID. This is achieved by connecting the call through ASD’s system. The call will then be recorded and made available to the client, giving directors the ability to evaluate their staff’s telephone customer service skills.