Guest Blog Post: Gestures, Expressions and Impressions: Their Importance to and Use In Your Business (Part 1 of 3 Week Series)
Feb 23, 2012
ASD Rewards Partner, Tim O’Brien M.S., has written articles for and presented at NFDA conventions and State Funeral Association meetings. He is the author of the Grief Support Programs: A Season for Healing, A Reason for Hope: the Grief & Mourning Guide and Journal, and the Pet-Loss Grief Program: You will always be a part of me. Tim brings his in depth study on the significance of gestures, expressions and impressions exclusively to ASD clients. We will publish a 3 part series from Funeral Services Intelligence Series: Executive Report # 2: Gestures, Expressions and Impressions. Be sure to check our blog next Thursday to read Part Two: Tackling important questions about gestures, expressions, and impressions, and considering appropriate words, products and gifts.
We are excited to welcome Juan Silva to ASD's talented marketing team. Juan has been with ASD since 2009 and was recently promoted from his position as a Training Call Specialist to a Graphic Designer position. Juan received his graphic design education from The University of the Arts in Philadelphia, PA while working part time here at ASD. Juan was a natural choice for the position because of his exemplary performance as an ASD Call Specialist.
Feb 20, 2012
ASD Staff is professional and compassionate in all situations. Each week, ASD recognizes four employees with an "Outstanding Service Award". This special recognition is given to ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services.
Sometimes, appearances can be deceiving. Take this photo of a snowman outside of our building for example. Some employees saw the picture and believed someone built a child-size snowman from a minor snowfall of only 2 inches, including this writer. But take a closer look...the snow man in this picture is only six inches tall, sitting on top of a picnic bench outside. Did it fool you too? In life, there are many examples of illusions like the ASD snowman that appear to be one thing, but end up looking completely different from another angle. How many times have you been sold a product or service only to find it lacking after closer inspection? Many companies focus on building and maintaining a facade to distract from inadequacies like unreliable technology, high turnover, poor leadership, and uncommitted staff members. ASD is different: from day one we have promoted transparent business practices that allow funeral professionals to truly evaluate every aspect of our service.
It may be customary for businesses like insurance companies and medical offices to place callers on hold for long periods of time, but when it comes to funeral homes there is no substitute for first class customer service. ASD understands that your reputation is on the line every time the phone rings. Our Call Specialists never put your callers on hold and always handle one call at a time. This ensures that every person calling your funeral home will receive the attention, care and compassion they deserve.
How many times in your career have you had to leave a meeting or a service to answer an urgent phone call? This scenario occurs in funeral homes nearly everyday, and ASD was the first to create a solution. We custom-designed our text and email-messaging systems, allowing you to reply to messages without being called by ASD. This feature has already saved thousands of funeral homes time while reducing their billable phone calls.