Blog

Letting 2020 end without taking time to reflect on everything we learned this year would be a missed opportunity. For us here at ASD, we think there is value in looking back, despite the fact that we were never as challenged as a company as we were in 2020. In this blog post, we recap some of the major lessons learned and examine how our company adapted to the pandemic year.

The pandemic year has shown us that when families need us the most at unexpected times, being able to relay information in the most efficient way possible can make a big difference. In recent months, many of our clients began exploring features that utilize ASD’s automatic communication methods. These solutions save your funeral home staff valuable time while also helping to reduce expenses.

On December 27th, ASD’s longest-tenured Operations Manager, Sharon Batten, will mark 30 years with our company. Sharon’s contributions to ASD are immeasurable. She is such a valuable member of our team. To celebrate her incredible 30-year career here at ASD, we asked our staff to share some of their favorite memories of working with Sharon and some of the ways she has impacted their lives.

As we welcome the Christmas season here at ASD, we wish you and yours the same joy we feel during this time of year. Still, we understand many of you may be having trouble getting into the spirit of things after such a tumultuous year. With all of the stress you may be faced with right now, one thing we don’t want you ever to worry about during the holiday season is your funeral home’s phone lines.

With more than 90% of our staff currently working from home, ASD has taken measures to greatly expand our company’s remote capabilities in response to COVID-19. Our remote office model has evolved in recent months to help our company to better meet the challenges brought on by the pandemic. ASD’s leadership team has never stopped working to enhance our systems, training & quality control measures.

Highlighting some of the funeral homes that have updated their annual holiday traditions to ensure events could still be held while adhering to pandemic restrictions. From moving remembrance trees outside to holding virtual holiday services, to mailing out personalized ornaments to families, funeral directors have stepped up in so many ways in an effort to bring comfort to others at Christmastime.