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Our ASD Spotlight series introduces you to the dedicated Team ASD superstars you have been speaking with over the phone for the years to learn about the real people behind the voices you hear every day. In this post, we profile four of our dedicated Call Specialists and ask them a few questions about their experiences working for our company. Be sure to check back every month for more Team ASD Staff Spotlights.

While it might be easy to assume our role here at ASD is predominately depressing due to our exposure to so much grief, we also bear witness to people’s capacity to love and support one another. By listening to the stories of callers, we have a unique appreciation for the positive impact funeral professionals bring to their communities. In this blog post, we reveal the most common types of funeral home callers.

This week, America was treated to yet another funeral skit on Saturday Night Live! While watching the comedic scene unfold, we wondered where it ranked among past sketches. Through the decades, the longest-running sketch comedy show has chosen funeral-related humor as a focus of many sketches, with mixed results. In this blog post, we take a look at the best and worst SNL funeral sketches from throughout the years.

Our ASD Spotlight series introduces you to the dedicated Team ASD superstars you have been speaking with over the phone for the years to learn about the real people behind the voices you hear every day. In this post, we profile four of our long-time employees and ask them a few questions about their experiences working for our company. Be sure to check back every month for more Team ASD Staff Spotlights.

Whether you are in a competitive market or the only funeral home in a 40-mile radius, in this day and age there is no excuse for poor customer service, especially when your customers are bereaved families. Responsive communication is at the heart of any good customer service strategy. In this blog, we outline 4 simple yet impactful things you can start doing today to make a positive first impression on families.

The ability to direct a crowd through public speaking and communicate eloquently in front of a room full of people is not an easy skill to master. So, is not surprising that some funeral directors moonlight as performers in their spare time. From stand-up comedians to actors, dancers and even a Grammy-award winning singer, here is our list of 7 funeral professionals with a passion for the performing arts.