Blog

As we welcome the Christmas season here at ASD, we wish you and yours the same joy we feel during this time of year. Still, we understand many of you may be having trouble getting into the spirit of things after such a tumultuous year. With all of the stress you may be faced with right now, one thing we don’t want you ever to worry about during the holiday season is your funeral home’s phone lines.

With more than 90% of our staff currently working from home, ASD has taken measures to greatly expand our company’s remote capabilities in response to COVID-19. Our remote office model has evolved in recent months to help our company to better meet the challenges brought on by the pandemic. ASD’s leadership team has never stopped working to enhance our systems, training & quality control measures.

Highlighting some of the funeral homes that have updated their annual holiday traditions to ensure events could still be held while adhering to pandemic restrictions. From moving remembrance trees outside to holding virtual holiday services, to mailing out personalized ornaments to families, funeral directors have stepped up in so many ways in an effort to bring comfort to others at Christmastime.

This week marks the 9th anniversary of when ASD released the first version of ASD Mobile to the App Store. It is hard to believe that only nine years ago, funeral directors were given the freedom for the first time to take their mobile communications on the go. To celebrate ASD Mobile’s birthday, we’re taking a look back at our app’s history and evolution. Here is a timeline of the ASD Mobile app.

We understand your colleagues in funeral service can best relate to the challenges you face as a funeral director. Recently, we asked some of our clients to share why their funeral home uses ASD to be their answering service. In this blog series, we hear funeral directors explain in their own words how ASD has helped their funeral home since they came on service with our company.

This blog post examines some of the meaningful and poignant ways funeral homes have helped families to feel more supported while paying tribute to their loved one during the coronavirus pandemic. From holding drive-through visitations to adopting new technology in order to provide live streamed services, the dedication of funeral directors has truly been a remarkable thing to witness.