Blog

The COVID-19 pandemic has forever altered how we communicate. More than ever, funeral professionals are relying on new solutions that make it easier to work remotely and serve families with the same level of care. At ASD, we are committed to developing mobile solutions and helpful tools that make it simpler for you and your team to navigate the new normal and conduct business from anywhere.

ASD’s daily statistical information gives our company unique insight into how this novel coronavirus has impacted the national fatality rate. By comparing current numbers to our pre-COVID-19 statistics, we can provide a detailed assessment of how this coronavirus is impacting the national fatality rate over time Our most recent data offers reason to be cautiously optimistic the worst has passed.

In this age of social distancing, a growing number of people are now going online to research funeral options. ASD’s recently enhanced Web Form WatchDog™ Feature helps funeral professionals become more responsive to inquires submitted through their funeral home website. Understanding how much funeral homes need extra assistance at this time, ASD is offering free access to Web Form WatchDog™ through 2020.

ASD answers calls for funeral homes across the nation, but over the past several weeks our staff has had an influx of calls from New York City and other hot spots that have become the epicenter of the COVID-19 pandemic. While our staff are accustomed to helping families who have lost a loved one on a regular basis, the magnitude of tragedy created by COVID-19 is truly unfathomable.

With over 90% of staff working from home, ASD has greatly expanded our remote capabilities in response to the COVID-19 outbreak. In previous years, ASD took steps to ensure the majority of our workforce could handle calls from home. These advanced preparations allowed us to transition seamlessly to a remote office model, ensuring funeral homes receive reliable phone support through the pandemic.

COVID-19 has had a major impact on the funeral service community. With gathering restrictions becoming stricter, PPE becoming scarcer and staff becoming increasingly burned out, our profession has had to adapt in ways we never could’ve imagined. In this post, we describe some of the unprecedented challenges funeral processionals are facing and provide updates on how ASD is weathering the storm.