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Originally published in the March 2012 issue of The Director, this article is written from the perspective of Staff Writer and former Call Specalist Jessica Fowler. It examines the duties of our Call Specialists and how they handle the issues they are confronted with on a daily basis. If you've ever been curious about what what it is like to work for ASD, this article provides an in-depth analysis on how our operator's handle life's most difficult calls.

ASD Staff is professional and compassionate in all situations. Each week, ASD recognizes four employees with an "Outstanding Service Award". This special recognition is given to ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services.

ASD Rewards Partner, Tim O’Brien M.S., has written articles for and presented at NFDA conventions and State Funeral Association meetings. He is the author of the Grief Support Programs: A Season for Healing, A Reason for Hope: the Grief & Mourning Guide and Journal, and the Pet-Loss Grief Program: You will always be a part of me. Tim brings his in depth study on the significance of gestures, expressions and impressions exclusively to ASD clients. This is Part 3 of the Funeral Services Intelligence Series: Executive Report # 2: Gestures, Expressions and Impressions.

Our First Call Report® allows owners and managers to monitor all First Call activity handled by their on-call staff. After your on-call person receives a First Call, ASD will send complete details and a recording of the call to the owner's or manager's cell phone or email account. The First Call Report displays each step taken to reach your on-call staff and keeps clients on top of all business opportunities, even when others are on-call.

Read the latest issue of Funeral Communications Now, ASD's e-Newsletter.

ASD Rewards Partner, Tim O’Brien M.S., has written articles for and presented at National Funeral Director's Association and State Funeral Association meetings. He is the author of the Grief Support Programs: A Season for Healing, A Reason for Hope: the Grief & Mourning Guide and Journal, and the Pet-Loss Grief Program: You will always be a part of me. Tim brings his in depth study on the significance of gestures, expressions and impressions exclusively to ASD clients. We will publish a 3 part series from Funeral Services Intelligence Series: Executive Report # 2: Gestures, Expressions and Impressions. Be sure to check our blog next Thursday to read Part Two: Tackling important questions about gestures, expressions, and impressions, and considering appropriate words, products and gifts.