How ASD's Patented Solicitor Shield Protects Funeral Home Communication
Jun 19, 2015
Being able to reach a live person at a funeral home is vital to creating a positive first impression and protecting new business. Unfortunately, many firms are inundated with calls from telemarketers and recorded solicitations that tie up phone lines, waste staff time and prevent critical calls from getting through. To ensure this does not affect directors when their lines are forwarded, ASD invented Solicitor Shield™, a powerful and one-of-a-kind telephone spam blocker.
ASD's patented Solicitor Shield™ feature is the only answering service tool proven to dynamically shield against dial storms from unwanted, automated solicitors. On an average day, ASD’s Solicitor Shield™ system automatically blocks 3,500 calls from robocallers. ASD’s Solicitor Shield™ ensures that callers always receive a prompt answer. We understand that for funeral professionals, the potential value of even one missed call can be substantial.
ASD has recorded incidents when in a single minute, a barrage of incoming calls tracing back to just a few toll-free numbers flooded phone lines throughout the country. These recorded solicitations would be a nightmare for most call centers, but Solicitor Shield™ can immediately recognize a dial storm. Our system has successfully blocked more than 1,000 spam calls in less than a minute and over 493,700 calls in the past 12 months.
In addition to blocking dial storms from spam callers, you and your staff can also select specific numbers that you would like ASD to block. This empowers you to prevent annoying telemarketers from tying up the funeral home. Currently, you can add phone numbers to your block list 24/7 through ASD Mobile, myASD.com or by contacting an ASD Supervisor.
Push Notification Settings can be updated anytime by visiting the Settings page on myASD.com.
ASD Mobile allows you to add numbers to your Solicitor Shield blocklist while on the go.
On average, ASD answers approximately 14,000 calls per day with 90 percent of all calls by the first ring and 98 percent by the fourth ring. Solicitor Shield™ enables us to forecast our call volume in advance and schedule accordingly, allowing our company to answer calls more promptly than at other call centers. Assisting callers without delay protects your funeral home’s reputation for excellence and lets families know they are a high priority every time they call.
“Funeral Directors rely on ASD to promptly and compassionately answer their phones when they cannot. Solicitor Shield™ helps make that possible,” says ASD Vice President, Kevin Czachor. “Our clients also save money because they are not charged for those annoying phone calls. This is just one of the many details that sets ASD apart from the thousand other answering services in business today.”
To learn more about ASD’s patented Solicitor Shield™, call 800-868-9950 or email Support@myASD.com.
About The Author
Jess Farren (Fowler)
Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD's company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at Jess@myASD.com