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ASD's "Outstanding Service Awards"

ASD's "Outstanding Service Awards"

Jan 30, 2012

ASD Staff is professional and compassionate in all situations. Each week, ASD recognizes four employees with an "Outstanding Service Award". This special recognition given to ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services. Here are some recent "Outstanding Service Award" winners:

►Training Call Specialist, Crystal, determined that a caller who only wanted the funeral home's office hours was actually calling because a relative was close to passing a way.
►Call Specialist, Vanessa, accurately retrieved time-sensitive First Call information from a clergy member who was reluctant to provide any details.
►Training Call Specialist, Tina, compassionately assisted a caller who suddenly lost her husband and was on disability with little means to pay for a funeral.
►Assistant Supervisor, Anne, patiently handled an upset caller who had not heard back from the funeral director about his mother's recent passing.

Click here to see last week's winners.

Check back next Monday to see who next week's "Outstanding Service Award" winners will be!


About The Author

Jess Farren (Fowler)

Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD's company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at

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