ASD - Answering Service for Directors

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ASD Tutorial Videos

Mar 15, 2015

At ASD, our goal is to offer funeral professionals the most advanced funeral-specific technology while making all of our features and tools user-friendly and accessible. Our Tutorial Videos were created to help our clients utilize all of the options available through our website and mobile app. These videos are also accessible from within your myASD.com account. While watching, click on the Full Screen button (bottom right-hand corner of video) to see the high-definition version of our tutorial.

In addition to our Tutorial Videos, ASD’s Dedicated Account Solutions team is also available to schedule webinars to demonstrate our technology and walk you through how to use all of our solutions. To learn more or to schedule a demo, call 800-868-9950 ext 5 or email .

ASD Mobile App Tutorials

ASD Mobile 3: iPhone Intro

This app demo video was created after the release of ASD Mobile 3 to showcase the new features and tools ASD recently added to ASD Mobile for iPhone.

ASD Mobile 3: Android Intro

This app demo video was created after the release of ASD Mobile 3 to showcase the new features and tools ASD recently added to ASD Mobile for Android.

ASD Mobile Overview

This short demo video provides an overview of all the enhanced features available to funeral professionals using the ASD Mobile app.

MobileFH®

A video demo of MobileFH®, a revolutionary tool for funeral directors created by ASD. This patented feature allows funeral professionals to call any number from their cell phones and display the funeral homes’ number as the outgoing Caller ID. It was created specifically to enhance communication between directors and families.

Messaging Tools

Watch this short tutorial to learn how messages are organized on ASD Mobile and how to respond to urgent messages directly from the app.

Fast Login

If you have two or more accounts with ASD, you can log into multiple accounts simultaneously through our Fast Login Feature. Watch this short tutorial to learn how to add multiple accounts to the log in and seamlessly switch back and forth without having to reenter a password.

On Call

Learn how to update your on-call information through the ASD Mobile app. This short tutorial provides basic instructions for setting your on-call through the app.

myASD.com Website Tutorials

Login Settings

If you are unfamiliar with ASD's website or have not logged on yet, this short tutorial will walk you through how to securely log on, create a web password, set up web users and more!

Fast Login

Got more than one account number with ASD? Learn how to log on to multiple accounts online simultaneously and seamlessly switch back and forth without logging out.

Messaging Tools

This short tutorial explains how to utilize ASD’s messaging tools online. Email any message, leave notes for other directors, redispatch a call and more!

On Call

Learn how to use ASD’s website to set your on-call status, specify your contacting preferences, create a detailed on-call schedule weeks or months in advance, set a default weekly schedule and more.

Service Editor

Learn how to use ASD’s website to send details on your current services (Note: If you are currently using an ASD FuneralSync™ provider, this step is completed for your automatically).

Settings

If you are unfamiliar with ASD's website or have not logged on yet, this short tutorial will teach you how to use the website's settings to change your password, voicemail format, message display and other preferences.

About ASD

Want to learn more about ASD’s services, company culture or recruitment efforts? Watch our videos below.

ASD’s Communication Solutions for Funeral Professionals

By offering funeral directors unmatched protection for their calls, ASD has redefined the role of a telephone answering service for funeral homes. In this video, two of ASD's Family-Member Owners, Kevin Czachor and Kathy Kelley, explain how funeral professionals can benefit from our custom-built technology and specialized training. Watch now to learn more about communication solutions for funeral homes from ASD - the funeral home answering service.

ASD: Not A Job, A Career Path

Family owned and operated, ASD – Answering Service for Directors assists funeral homes nationwide by professionally helping their sensitive callers when they cannot. Located in Media, Pennsylvania, ASD has been creating career opportunities in the local community since 1972. We have experienced tremendous growth, even during this difficult economy, and our workforce is still growing. More than 200 people currently work at ASD. Our team is comprised of experienced staff who have worked at ASD for an average of six years. Their expertise and skills have helped us to grow and evolve into the company we are today. Walking in to ASD’s Operations Center, it is obvious that our company is much more than a Call Center. We are truly a family. As this video explains, the strong rapport and enduring friendships between our employees is supported by ASD’s positive workplace culture.

Why Funeral Homes Trust ASD With Their Sensitive Calls

A video collage of ASD client testimonials. As the only funeral home answering service, we understand that your colleagues in funeral service best understand the challenges of your business. Here are some of the reasons ASD clients say they trust our company to answer their funeral home’s sensitive calls.


Thank you for watching ASD’s Videos. If you would like to learn more about any of the information reviewed in the videos above, please contact our Account Solutions Team at 800-868-9950 ext 5 or email Solutions@myASD.com.



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About The Author

Jess Farren (Fowler)

Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD's company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at Jess@myASD.com


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