ASD on the Road and in the News
May 07, 2013
ASD on the Road
National Sales Manager and Licensed Funeral Director, Jason Bathurst, had a great time exhibiting at the International Order of the Golden Rule Conference and Supplier Showcase in Memphis. Thanks to everyone who stopped by our table. We are looking forward to an exciting month meeting clients across the country as we travel to Kansas, Michigan, North Carolina and Ohio in May. If you're attending, stop by our booth for a LIVE tutorial of ASD Mobile, enter our raffle to take home a great prize, grab a free gift or chat with one of our team members who love meeting funeral directors face to face and discussing the latest funeral trends.
New "Copy to Clipboard" Feature Added to ASD Mobile
This feature makes it possible to easily transfer data from the ASD Mobile app into a text or email to another staff member at the funeral home. You can also paste information into a File Storage application such as such as Evernote or Dropbox to reduce your data entry tasks. This feature was added after an ASD Mobile user sent in a request. If you have any ideas for ways we can enhance ASD Mobile, please email support@myASD.com.We are always interested to hear your suggestions.
ASD in the News
ASD Staff Writer, Jessica Fowler, was published in the May 2013 issue of American Funeral Director Magazine. Jessica’s article, Surviving a Catastrophe, examines how funeral homes must adapt to survive in the aftermath of a major disaster. Funeral Directors who have faced unforeseeable obstacles share personal accounts of the steps they took following a crisis in order to resume business. If you haven’t received your copy yet or would like to learn more about this subject, you can read Tips on How to Maintain ‘Business As Usual” During a Crisis on our blog (originally published in the Funeral Service Insider).
ASD's "Sensitive Save of the Week"
When a family member contacts a funeral home to plan a service for the first time, it is common for the caller to be unfamiliar with funeral terminology. This week our Call Specialist, Victoria, answered a call from a woman who stated she needed information on “calling hours.” Victoria could hear a hesitation in the caller’s voice and noticed there were no services listed, so she asked the caller, "Are you looking for service times or did you need to speak to a funeral director about making arrangements?” The woman then revealed that her mother was close to passing and this was her first time calling a funeral home. Victoria is this week’s “Sensitive Save of the Week” winner for recognizing the caller's need and ensuring the director could connect with her immediately.
Click here to see last week's winner.
Did you know that an Undertaker Helped Revolutionize the Telephone?
Earlier this month, ASD was honored to publish a guest blog post by Matthew Gillies, a writer on MySendOff.com, the world's largest life celebration information library. MySendOff is the only social media site that brings together pre-planning consumers and funeral professionals with articles that illuminate the rich history of the funeral professional and explore unique ways to memorialize a life. Matthews' article tells the story of Funeral Director Almon B. Strowger who helped revolutionize the telephone after his competitor's wife, a switchboard operator, blocked one too many of his phone calls. If only ASD had existed in 1888! Click here to learn more.
About The Author
Jess Farren (Fowler)
Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD's company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at Jess@myASD.com