Knowledgable. Professional. Compassionate.

Our team of call specialists is beyond compare. They are knowledgeable about your business and professional in manner, averaging more than five years experience working with funeral directors. They are sensitive to the special needs of callers who may be deeply grieving, in shock, or overwhelmed with the situation at hand. They know how to connect across the miles, and the phone line, to provide the best service to your customers. And they never put anyone on hold.

Our call specialists understand the key role they play in projecting your business image and protecting your reputation. They realize they are answering the worst call anyone ever has to make: burial funeral arrangements for a loved one. They undergo intensive training before being certified by our seasoned supervisors to handle calls on their own. They learn to listen closely and, even more important, to hear what the caller doesn't say. They gently inquire about the information you have specified is important to you, and they use our custom software to see the different types of questions to be asked depending on whether a family member or facility staffer is calling.

Like our systems, our quality control process has redundancies to ensure excellence. Calls are continuously monitored and reviewed by supervisors, with two supervisors being available at all times. Every call is recorded, so you can hear the entire conversation. Our bilingual Spanish-speaking call specialists are scheduled around the clock to help you better serve your diverse community, and we also have options for communicating with speakers of any other language.

With ASD, you never have to worry about who answers the phone. It's always someone who knows the right thing to say.