With ASD, we provide a full and growing range of services, and we don't nickel and dime you on the costs. Our pricing plans are based on the amount of calls handled per month-- from 50 to several hundred-- and we include an extensive package of additional services for free. These include message recording and playback, online account management, caller ID specifying death and urgent calls, and a Web portal for easy updating of obituaries and scheduled services. We can even answer your cell phone calls if you're out of service range or don't answer by the third or fourth ring. Nights, weekends, and holidays-- we're always ready to take your calls, and we never charge overtime.

One of the first things we do when you come onboard is to help you create a profile for your funeral home. This includes finding out the questions you need answered on death calls made by family members or the staff at nursing homes or hospitals. We ask logistical questions to learn more about your location, landmarks, cross streets, parking availability, and handicap accessibility. We also ask about local florists and flower delivery directions. And we make sure to get specific instructions about who, where, and when to contact you or your staff, with up to 35 different scenarios.

You can rest easy knowing we're well equipped to handle calls during any emergency. We're hard at work when other businesses are brought to a halt by power outages. Our oversized diesel-powered generator keeps us operating, without any disruption in service--and we test it weekly, just to be sure. We're located well above any floodplain, adjacent to the Borough of Media, a suburb of Philadelphia known as "everybody's hometown." If the impossible does occur, we're still prepared-- with redundant UPS battery backup units that keep your information safe.

As "high touch" as we are on the phone with your callers, we are "high tech" behind the scenes. We leverage the best of technology to continually bring you more and better services. Among our new and upgraded services are direct-connect patching to immediately connect you with families, high-quality audio for greater clarity without static, Web capabilities for uploading obituaries so families can view them online, online call logs to help you track volume, and a 60-day archive of messages accessible from your Web portal.

Now you can create your own custom Web site in just 15 minutes with ASD templates. A Web presence is a must-have marketing tool in today's online, on-demand age, and we make it easy, with simple step-by-step instructions. You don't need to know anything about computer coding or complex graphics-- just what makes your funeral home special to your families.