ASD is pleased to share this Guest Blog post from Funeral Director, Matthew Morian, of Lucas Funeral Home in Grapevine, TX. Matt is the co-creator of the new Millennial Directors blog, which provides an outlet for Gen-Y to voice their perspective on the funeral profession. In this guest post, Matt discusses the importance of properly handling funeral home price shopper calls.
Jun 23, 2017
Here at ASD, we believe Funeral Directors are one of the greatest unsung heroes of the world. Many people outside of the profession are unaware of the many ways funeral professionals devote themselves to others. To help educate others about dedication and sacrifices made by funeral service professionals, we've put together a list of 30 lesser known facts about funeral directors.
Recently, we have seen funeral directors speaking out about the opioid epidemic with raw honesty and compassion. From creating public awareness campaigns with stirring advertisements to speaking directly to recovering addicts, funeral directors are not standing on the sidelines when it comes to this issue. Rather, they are in the combat zone, trying to do everything they can to get their message out.
Our hearts are heavy this week as we mourn the sudden loss of our beloved Training Supervisor, Bob Gordon. Bob has been a member of our ASD family since early 2016. He was loved by all of his colleagues and held in high esteem for his strong work ethic, gracious personality and caring heart. Bob’s influence on our company and those he worked with will continue to be felt in the years to come.
Do you know how your funeral home staff is handling shopper calls? In this article, originally published in ICCFA Magazine, ASD Family-Member Owner, Kevin Czachor, examines why these sensitive calls should always be treated as an opportunity, not as an afterthought. Kevin explains how directors can develop a competitive approach for handling shopper calls by evaluating staff performance and utilizing helpful resources.
Jun 01, 2017
On Thursday, June 1st, ASD’s First Call Connect™ will reach a significant milestone. The patented feature, which allows funeral directors to be connected into a First Call in progress, was first introduced seven years ago on this date. First Call Connect™ is the only answering service tool that allows funeral directors to serve at-need families in real-time regardless of location or time of day.