ASD - Answering Service for Directors

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Every funeral home operates differently and for this reason, some of our tools may be more beneficial to you than others depending upon your specific needs. We are committed to providing as much information to you as possible to help you decide what solutions work best for you and your staff. In this blog post, we name some of ASD’s lesser-known features and explain how they evolved from suggestions we received from our clients.
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Read about ASD's most challenging calls this month. Every week, ASD spotlights a Call Specialist who handles a particularly challenging call with patience and accuracy. Here are the "Sensitive Save of the Week" winners for the month of June.
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ASD is proud to sponsor Funeral Pro Chat, a Podcast series for funeral directors. Now available on iTunes, the series feature directors and experts discussing the latest funeral trends, news and customs. This month, we are proud to feature Bruce Jacobs of Hellman Memorial Chapels on the topic of Jewish funeral rituals.
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In honor of Father’s Day, ASD’s Staff Writer, Jess Fowler, wanted to share this personal essay about lessons she has learned from losing her dad at the age of 19 and explains why she has grown closer to her father through grieving him.
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Read this month's guest blog post from Jill Johnson-Young, LCSW, a clinical therapist in private practice in Riverside, California. Jill is the co-owner of Central Counseling Services, where she specializes in grief and loss for adults and children, as well as individual and family therapy. In this post, Jill reflects on the recent Orlando shooting tragedy and offers some words of wisdom for those in FL who are assisting with mortuary recovery efforts.
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This article was written by ASD Staff Writer, Jessica Fowler, and was originally published in the Spring 2016 issue of The Independent - the official publication of the OGR. The article outlines what considerations should be made by funeral directors when evaluating an answering service and explains why careful thought and thorough research is critical when selecting the best organization to assist at-need callers.
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