In this Guest Blog post from Glenn H. Gould of MKJ Marketing, Glenn discusses the importance of customer loyalty and offers several strategies funeral directors can use to retain it. He explains how car buying and funeral service are analogous as both represent major consumer purchases for the middle-income family and how directors can learn a lot by examining how auto companies keep customers loyal.
Aug 08, 2017
Our bilingual team can provide 24/7 translation services for funeral homes that need to communicate with Spanish-speaking families. From providing pricing information to family members, to explaining America’s foreign transport requirements to directors in other countries, ASD’s bilingual team can help bridge the communication gap so that directors are better able to serve Spanish families.
ASD is pleased to announce that for the third time in five years, our company has been chosen as a finalist for the NFDA Innovation Award. To receive this year’s nomination is especially meaningful for us here at ASD because we were recognized for our Suicide Telephone Operator Patch System (STOP), a feature that was invented by ASD solely to help those in crisis.
Jul 12, 2017
ASD is pleased to share our new recruitment video that highlights many of the reasons our employees find working here rewarding. Walking in to ASD’s Operations Center, it is obvious that our company is much more than a Call Center. We are truly a family. As this video explains, the strong rapport and enduring friendships between our employees is supported by ASD’s positive workplace culture.
Jul 03, 2017
We hope that you enjoy a relaxing and festive 4th of July holiday! Every year, this date reminds us to pause and appreciate the freedoms we are so fortunate to have. At ASD, we believe that freedom comes in many forms. We know that many funeral directors spend a great deal of time shackled to a phone. Our mission is to provide solutions that liberate our clients to spend more time doing the things they love.
ASD is pleased to share this Guest Blog post from Funeral Director, Matthew Morian, of Lucas Funeral Home in Grapevine, TX. Matt is the co-creator of the new Millennial Directors blog, which provides an outlet for Gen-Y to voice their perspective on the funeral profession. In this guest post, Matt discusses the importance of properly handling funeral home price shopper calls.