As Winter Storm Stella moved up the East Coast on Tuesday, ASD staff handled a total of 19,132 calls, including more than 1,600 First Calls. Despite local power outages and hazardous conditions outside, ASD performed at full capacity before, during and after Winter Storm Stella moved through our area. Our staff answered 94% of calls on 1st ring and 99% by the 4th ring.
Mar 14, 2017
We know that our clients rely on us more than ever during major weather events, which is why we take every precaution to provide your firm with seamless telephone protection through any storm. At ASD, our commitment to serving you and your community is paramount. We leave nothing to chance when it comes to protecting your firm’s sensitive calls.
Mar 10, 2017
This Saturday is National Funeral Director & Mortician Recognition Day, a day to honor your inspiring dedication to serving families in need! Here are 30 facts about the work of funeral directors in honor of this important date. We believe Funeral Directors are one of the greatest unsung heroes of the world. Thank you for the commitment, selflessness, and hard work you demonstrate every day of the year!
Mar 07, 2017
Many funeral home owners have difficulty interpreting their shopper call close rate because they have no way of knowing how their staff handles these challenging calls. ASD has created a new solution for this problem. When we handle a shopper call, we can promptly connect the caller to the on-call director. The call will continue to record after our Call Specialists hangs up, giving funeral home owners the chance to review their staff’s telephone performance and use patched call recordings as training tools
ASD is pleased to announce the United States Patent Office has just issued our company an official patent for our MobileFH™ feature. MobileFH™ is an innovative telecommunication solution that allows users to control their outgoing Caller ID. It was developed by our in-house Technology Team specifically to enhance communications between on-call funeral directors and the families they serve.
ASD has just released an updated version of our company’s smartphone app, ASD Mobile 3 for Android. With this update, ASD has completely rewritten our existing Android app to deliver many new features, tools and settings to the OS platform. We are confident these enhancements will deliver convenience and peace of mind to the thousands of funeral directors who rely on our Android app everyday.