Blog Archive

We wish all of our clients could visit our office personally to meet our sensitive staff and see our sophisticated technology. However, we realize our clients are located throughout the United States and are committed to remaining available to their community 24/7. This is why we wanted to create a two-way channel through our blog and social sites to share the latest ASD news with our clients. Read below to learn about what's new this week, and check back next week for the latest Weekly News at ASD. Click here for last week's highlights.

Read the latest issue of Funeral Communications Now, ASD's e-Newsletter.

We wish all of our clients could visit our office personally to meet our sensitive staff and see our sophisticated technology. However, we realize our clients are located throughout the United States and are committed to remaining available to their community 24/7. This is why we wanted to create a two-way channel through our blog and social sites to share the latest ASD news with our clients. With the release of ASD Mobile 2.0, our new Adopt-a-Hero project and preparations for the Order of the Golden Rule 2012 Annual Conference & Supplier Showcase underway, April has certainly been an exciting month. Read to learn about what's new this week, and check back next Monday for the latest Weekly News at ASD. 

We are pleased to introduce ASD Mobile 2.0, a state-of-the-art iPhone application that brings unparalleled control and convenience to your funeral home. Last December, ASD launched the first version of this sophisticated app and over 2,000 of our clients regularly utilize one of its features to manger their ASD account. Now, with the launch of ASD Mobile 2.0, funeral directors will have additional options and can access new mobile tools to conduct business away from the office.

No matter the size, location or specific needs the funeral home, most are surprised to learn about the solutions ASD can provide. With over 40 years of experience creating customizable options for funeral professionals, our clients have many answers for why they have choose to work with ASD. Here 10 different reasons why ASD clients say they trust us to answer with sensitive calls.

Leslie Rago began working at the Evergreen Funeral Home in Brooklyn, NY at an early age, assisting her father Peter Rago with funeral duties before eventually becoming a funeral director herself. Located in Greenpoint, Brooklyn's northernmost neighborhood, the funeral home serves a diverse group of multigenerational families and the growing number of young professionals moving into the neighborhood. Leslie was kind enough to take time out of her busy day to talk to ASD Staff Writer Jessica Fowler about the families in her neighborhood and what makes Evergreen Funeral Home unique. This interview was originally published in the March-April  2012 issue of ICCFA Magazine.

ASD Staff is professional and compassionate in all situations. Each week, ASD recognizes four employees with an "Outstanding Service Award". This special recognition is given to ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services.

With thousands of answering services in America, why is it that 25 percent of funeral homes trust ASD – Answering Service for Directors to handle their urgent and sensitive calls? The answer could be found in our state of the art technology, user-friendly website, or customizable accounts. But while all of those features significantly benefit funeral professionals, the primary reason our clients say they use ASD is our compassionate and committed staff. In 2011, three of our long-standing employees had Perfect Attendance for the entire year. We would like to congratulate these staff members for their notable achievements.

Originally published in Mortuary Mangement: Roman Coale is Certified Funeral Service Practitioner and works as a Funeral Director at Framptom Funeral Home in Federalsburg, MD. But before he ever set foot in an embalming room, Roman used to work for a local answering service—an experience he says still hasn't left him today.

ASD Rewards Partner, Tim O’Brien M.S., has written articles for and presented at National Funeral Director's Association and State Funeral Association meetings. He is the author of the Grief Support Programs: A Season for Healing, A Reason for Hope: the Grief & Mourning Guide and Journal, and the Pet-Loss Grief Program: You will always be a part of me. Over the past month, ASD has shared Tim's in depth study on the significance of gestures, expressions and impressions as part of our exclusive 3-week blog series. This organized flow chart created by The Grief Support Network highlights the core concepts of Executive Report #2. Thank you Tim for allowing ASD to share this with our clients.