Blog Posts: first impressions
ASD in the News: Q & A with Leslie Rago, Director of Evergreen Funeral Home
Leslie Rago began working at the Evergreen Funeral Home in Brooklyn, NY at an early age, assisting her father Peter Rago with funeral duties before eventually becoming a funeral director herself. Located in Greenpoint, Brooklyn's northernmost neighborhood, the funeral home serves a diverse group of multigenerational families and the growing number of young professionals moving into the neighborhood. Leslie was kind enough to take time out of her busy day to talk to ASD Staff Writer Jessica Fowler about the families in her neighborhood and what makes Evergreen Funeral Home unique. This interview was originally published in the March-April 2012 issue of ICCFA Magazine.
ASD in the News: Q & A with Roman Coale, Director at Framptom Funeral Home
Originally published in Mortuary Mangement: Roman Coale is Certified Funeral Service Practitioner and works as a Funeral Director at Framptom Funeral Home in Federalsburg, MD. But before he ever set foot in an embalming room, Roman used to work for a local answering service—an experience he says still hasn't left him today.
How ASD Ensures Your Callers Reach Our Call Specialists Quickly
It may be customary for businesses like insurance companies and medical offices to place callers on hold for long periods of time, but when it comes to funeral homes there is no substitute for first class customer service. ASD understands that your reputation is on the line every time the phone rings. Our Call Specialists never put your callers on hold and always handle one call at a time. This ensures that every person calling your funeral home will receive the attention, care and compassion they deserve.
ASD in the News: Missed Opportunity--The Cost of an Unanswered Phone Call
Originally published by ASD in the January issue of American Funeral Director Magazine, this article examines the crucial role of first impressions and how funeral professionals can safeguard new business opportunities by correctly responding to price shoppers. Additionally, the article discusses shifts within the industry and resources available to help funeral professionals meet the specific needs of the next generation of funeral consumers.
