Blog Posts: transparency
ASD's 10 All-Time Favorite Blog Posts
On May 6th, 2011 ASD created our first blog entry, announcing the update of the redesigned myASD.com. Since then, we have been thrilled by the support and encouragement we have received from funeral professionals across the country as we continue to expand our online presence. The ASD blog was designed to be a two-way channel between our company and your funeral home. It helps us to keep you informed of the latest ASD news, promotions and features and allows you to post feedback or questions 24/7. To celebrate the growing success of our blog and commemorate its 1 Year Anniversary this weekend, we are naming our 10 All-Time Favorite Blog Posts.
10 Reasons Why Funeral Professionals Say They Trust ASD With Their Sensitive Calls
No matter the size, location or specific needs the funeral home, most are surprised to learn about the solutions ASD can provide. With over 40 years of experience creating customizable options for funeral professionals, our clients have many answers for why they have choose to work with ASD. Here 10 different reasons why ASD clients say they trust us to answer with sensitive calls.
ASD Feature Spotlight: First Call Report
Our First Call Report allows owners and managers to monitor all First Call activity handled by their on-call staff. After your on-call person receives a First Call, ASD will send complete details and a recording of the call to the owner's or manager's cell phone or email account. The First Call Report displays each step taken to reach your on-call staff and keeps clients on top of all business opportunities, even when others are on-call.
Beyond the Smoke and Mirrors: What Makes ASD Different
Sometimes, appearances can be deceiving. Take this photo of a snowman outside of our building for example. Some employees saw the picture and believed someone built a child-size snowman from a minor snowfall of only 2 inches, including this writer. But take a closer look...the snow man in this picture is only six inches tall, sitting on top of a picnic bench outside. Did it fool you too? In life, there are many examples of illusions like the ASD snowman that appear to be one thing, but end up looking completely different from another angle. How many times have you been sold a product or service only to find it lacking after closer inspection? Many companies focus on building and maintaining a facade to distract from inadequacies like unreliable technology, high turnover, poor leadership, and uncommitted staff members. ASD is different: from day one we have promoted transparent business practices that allow funeral professionals to truly evaluate every aspect of our service.
How ASD Ensures Your Callers Reach Our Call Specialists Quickly
It may be customary for businesses like insurance companies and medical offices to place callers on hold for long periods of time, but when it comes to funeral homes there is no substitute for first class customer service. ASD understands that your reputation is on the line every time the phone rings. Our Call Specialists never put your callers on hold and always handle one call at a time. This ensures that every person calling your funeral home will receive the attention, care and compassion they deserve.
Congratulations to the ASD 10!
ASD is excited to welcome 10 new Call Specialists to our team of highly trained professionals. Every month, hundreds of applicants apply for positions at ASD, but only a select few make it through our rigorous, 6 month training program. Our employees are carefully selected and must exhibit compassionate communication skills and be qualified to handle some of life's most difficult situations.
The Value of Listening To Your Calls
Listening to messages lets ASD clients know how families are treated and protects potential new business. When your business and reputation is on the line, there is no substitute for retaining complete control over your firm's phone calls.
Building A Thriving Business: The Secrets Behind ASD's Success
ASD realizes how valuable every incoming call could be for your firm. Our experienced team of programmers have designed and custom-built software solutions from the ground up. By building our own state of the art systems, ASD has designed unique preventative measures to protect your firm's fragile phone calls.
