Blog Posts: recorded messages
40 Years - Still Family Owned
This month, ASD - Answering Service for Directors is celebrating 40 years of answering life's most difficult calls. When Martin Czachor and Barbara Czachor began helping funeral homes with their phones in 1972, they never dreamed ASD would one day grow to become the leading funeral home exclusive answering service in the country. At the time, our company was just a small business with a handful of employees and local clients. During these crucial early stages, ASD's owners recognized a void in the market for an answering service that catered to the specific needs of funeral professionals.
ASD's 10 All-Time Favorite Blog Posts
On May 6th, 2011 ASD created our first blog entry, announcing the update of the redesigned myASD.com. Since then, we have been thrilled by the support and encouragement we have received from funeral professionals across the country as we continue to expand our online presence. The ASD blog was designed to be a two-way channel between our company and your funeral home. It helps us to keep you informed of the latest ASD news, promotions and features and allows you to post feedback or questions 24/7. To celebrate the growing success of our blog and commemorate its 1 Year Anniversary this weekend, we are naming our 10 All-Time Favorite Blog Posts.
10 Reasons Why Funeral Professionals Say They Trust ASD With Their Sensitive Calls
No matter the size, location or specific needs the funeral home, most are surprised to learn about the solutions ASD can provide. With over 40 years of experience creating customizable options for funeral professionals, our clients have many answers for why they have choose to work with ASD. Here 10 different reasons why ASD clients say they trust us to answer with sensitive calls.
ASD's Outstanding Service Awards
ASD Staff is professional and compassionate in all situations. Each week, ASD recognizes four employees with an "Outstanding Service Award". This special recognition is given to ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services.
ASD in the News: Q & A with Roman Coale, Director at Framptom Funeral Home
Originally published in Mortuary Mangement: Roman Coale is Certified Funeral Service Practitioner and works as a Funeral Director at Framptom Funeral Home in Federalsburg, MD. But before he ever set foot in an embalming room, Roman used to work for a local answering service—an experience he says still hasn't left him today.
ASD's Outstanding Service Awards
ASD Staff is professional and compassionate in all situations. Each week, ASD recognizes four employees with an "Outstanding Service Award". This special recognition is given to ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services.
ASD's Outstanding Service Awards
ASD Staff is professional and compassionate in all situations. Each week, ASD recognizes four employees with an "Outstanding Service Award". This special recognition is given to ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services.
ASD's Outstanding Service Awards
ASD Staff is professional and compassionate in all situations. Each week, ASD recognizes four employees with an "Outstanding Service Award". This special recognition is given to ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services.
Beyond the Smoke and Mirrors: What Makes ASD Different
Sometimes, appearances can be deceiving. Take this photo of a snowman outside of our building for example. Some employees saw the picture and believed someone built a child-size snowman from a minor snowfall of only 2 inches, including this writer. But take a closer look...the snow man in this picture is only six inches tall, sitting on top of a picnic bench outside. Did it fool you too? In life, there are many examples of illusions like the ASD snowman that appear to be one thing, but end up looking completely different from another angle. How many times have you been sold a product or service only to find it lacking after closer inspection? Many companies focus on building and maintaining a facade to distract from inadequacies like unreliable technology, high turnover, poor leadership, and uncommitted staff members. ASD is different: from day one we have promoted transparent business practices that allow funeral professionals to truly evaluate every aspect of our service.
How ASD Ensures Your Callers Reach Our Call Specialists Quickly
It may be customary for businesses like insurance companies and medical offices to place callers on hold for long periods of time, but when it comes to funeral homes there is no substitute for first class customer service. ASD understands that your reputation is on the line every time the phone rings. Our Call Specialists never put your callers on hold and always handle one call at a time. This ensures that every person calling your funeral home will receive the attention, care and compassion they deserve.
