Blog Posts: article
ASD in the News: Q & A with Leslie Rago, Director of Evergreen Funeral Home
Leslie Rago began working at the Evergreen Funeral Home in Brooklyn, NY at an early age, assisting her father Peter Rago with funeral duties before eventually becoming a funeral director herself. Located in Greenpoint, Brooklyn's northernmost neighborhood, the funeral home serves a diverse group of multigenerational families and the growing number of young professionals moving into the neighborhood. Leslie was kind enough to take time out of her busy day to talk to ASD Staff Writer Jessica Fowler about the families in her neighborhood and what makes Evergreen Funeral Home unique. This interview was originally published in the March-April 2012 issue of ICCFA Magazine.
ASD in the News: Q & A with Roman Coale, Director at Framptom Funeral Home
Originally published in Mortuary Mangement: Roman Coale is Certified Funeral Service Practitioner and works as a Funeral Director at Framptom Funeral Home in Federalsburg, MD. But before he ever set foot in an embalming room, Roman used to work for a local answering service—an experience he says still hasn't left him today.
ASD in the News: Serving Funerals Directors and Families (a behind-the-scenes look at how our call specialists handle life's most difficult calls)
Originally published in the March 2012 issue of The Director, this article is written from the perspective of Staff Writer and former Call Specalist Jessica Fowler. It examines the duties of our Call Specialists and how they handle the issues they are confronted with on a daily basis. If you've ever been curious about what what it is like to work for ASD, this article provides an in-depth analysis on how our operator's handle life's most difficult calls.
Gestures, Expressions and Impressions: Their Importance to and Use In Your Business (Part 3 of 3 Week Series)
ASD Rewards Partner, Tim O’Brien M.S., has written articles for and presented at National Funeral Director's Association and State Funeral Association meetings. He is the author of the Grief Support Programs: A Season for Healing, A Reason for Hope: the Grief & Mourning Guide and Journal, and the Pet-Loss Grief Program: You will always be a part of me. Tim brings his in depth study on the significance of gestures, expressions and impressions exclusively to ASD clients. This is Part 3 of the Funeral Services Intelligence Series: Executive Report # 2: Gestures, Expressions and Impressions.
Gestures, Expressions and Impressions: Their Importance to and Use In Your Business (Part 2 of 3 Week Series)
ASD Rewards Partner, Tim O’Brien M.S., has written articles for and presented at National Funeral Director's Association and State Funeral Association meetings. He is the author of the Grief Support Programs: A Season for Healing, A Reason for Hope: the Grief & Mourning Guide and Journal, and the Pet-Loss Grief Program: You will always be a part of me. Tim brings his in depth study on the significance of gestures, expressions and impressions exclusively to ASD clients. We will publish a 3 part series from Funeral Services Intelligence Series: Executive Report # 2: Gestures, Expressions and Impressions. Be sure to check our blog next Thursday to read Part Two: Tackling important questions about gestures, expressions, and impressions, and considering appropriate words, products and gifts.
Gestures, Expressions and Impressions: Their Importance to and Use In Your Business (Part 1 of 3 Week Series)
ASD Rewards Partner, Tim O’Brien M.S., has written articles for and presented at National Funeral Director's Association and State Funeral Association meetings. He is the author of the Grief Support Programs: A Season for Healing, A Reason for Hope: the Grief & Mourning Guide and Journal, and the Pet-Loss Grief Program: You will always be a part of me. Tim brings his in depth study on the significance of gestures, expressions and impressions exclusively to ASD clients. We will publish a 3 part series from Funeral Services Intelligence Series: Executive Report # 2: Gestures, Expressions and Impressions. Be sure to check our blog next Thursday to read Part Two: Tackling important questions about gestures, expressions, and impressions, and considering appropriate words, products and gifts.
Who takes care of the Caretakers in 2012? Funeral Directors & Compassion Fatigue - Hardiness and Resilience Training
ASD Rewards Partner, Tim O’Brien M.S., has written articles for and presented at National Funeral Director's Association and State Funeral Association meetings. He is the author of the Grief Support Programs: A Season for Healing, A Reason for Hope: the Grief & Mourning Guide and Journal, and the Pet-Loss Grief Program: You will always be a part of me. Tim shares his insights with ASD clients on how to handle feelings of burn out and compassion fatigue.
ASD In The News: For Better Or Worse: Being A Funeral Director's Spouse is...different
Originally published by ASD in the January issue of ICCFA Magazine, this article examines the lack of resources within the funeral industry for the spouses of funeral directors and the rise in dual-income funeral families. The article tells the different stories of several wives, some of whom have taken steps to create a medium that will help connect them with other people in the country who also have a funeral director in their immediate lives.
ASD in the News: Missed Opportunity--The Cost of an Unanswered Phone Call
Originally published by ASD in the January issue of American Funeral Director Magazine, this article examines the crucial role of first impressions and how funeral professionals can safeguard new business opportunities by correctly responding to price shoppers. Additionally, the article discusses shifts within the industry and resources available to help funeral professionals meet the specific needs of the next generation of funeral consumers.
ASD in the News: Read ASD's cover story in this month's Funeral Business Advisor
ASD was featured on the cover of the November/December 2011 issue of Funeral Business Advisor. The article, "One Missed Call = Countless Missed Business Opportunities" discusses why it is essential for funeral homes to protect their phone lines.
