Blog Posts: call volume
ASD in the News: Q & A with Roman Coale, Director at Framptom Funeral Home
Originally published in Mortuary Mangement: Roman Coale is Certified Funeral Service Practitioner and works as a Funeral Director at Framptom Funeral Home in Federalsburg, MD. But before he ever set foot in an embalming room, Roman used to work for a local answering service—an experience he says still hasn't left him today.
ASD Promotes Training Specialist Juan Silva As New Graphic Designer
We are excited to welcome Juan Silva to ASD's talented marketing team. Juan has been with ASD since 2009 and was recently promoted from his position as a Training Call Specialist to a Graphic Designer position. Juan received his graphic design education from The University of the Arts in Philadelphia, PA while working part time here at ASD. Juan was a natural choice for the position because of his exemplary performance as an ASD Call Specialist.
How ASD Ensures Your Callers Reach Our Call Specialists Quickly
It may be customary for businesses like insurance companies and medical offices to place callers on hold for long periods of time, but when it comes to funeral homes there is no substitute for first class customer service. ASD understands that your reputation is on the line every time the phone rings. Our Call Specialists never put your callers on hold and always handle one call at a time. This ensures that every person calling your funeral home will receive the attention, care and compassion they deserve.
9 New Christmas Trees That Will Live On Well Past the End of the Season
This year, the East Coast endured massive snow storms, an earthquake, and Hurricane Irene, causing ASD's owners to explore new landscaping options that would better protect their staff, clients and property. In addition to safety concerns, ASD's owners wanted to enhance the exterior appearance of our headquarters with new trees and plant life to create a more welcoming outdoor setting. These preventative measures provide added protection to your funeral home by ensuring that ASD is preapred for the most challenging weather events.
ASD Feature Spotlight: Solicitor Shield
On an average Monday morning, phone lines throughout the country were flooded by a bombardment of incoming calls, all tracing back to the same three toll free numbers. In a single minute, hundreds of lines were tied up with recorded solicitations. These “spam” calls would have been a nightmare for most call centers. But for the clients and employees of ASD, it was no different from any other day due to our protective Solicitor Shield feature
