Blog Posts: funeral industry
40 Years - Still Family Owned
This month, ASD - Answering Service for Directors is celebrating 40 years of answering life's most difficult calls. When Martin Czachor and Barbara Czachor began helping funeral homes with their phones in 1972, they never dreamed ASD would one day grow to become the leading funeral home exclusive answering service in the country. At the time, our company was just a small business with a handful of employees and local clients. During these crucial early stages, ASD's owners recognized a void in the market for an answering service that catered to the specific needs of funeral professionals.
I Think Confucius Knew A Few Good Funeral Directors
ASD Rewards Partner, Tim O’Brien M.S., has written articles for and presented at National Funeral Director's Association and State Funeral Association meetings. He is the author of the Grief Support Programs: A Season for Healing, A Reason for Hope: the Grief & Mourning Guide and Journal, and the Pet-Loss Grief Program: You will always be a part of me. In this guest blog post, Tim discusses the similarities between the virtues of Confucius and the qualities of remarkable funeral professionals.
Is it up to Funeral Directors to care about the surviving members of a family?
ASD Rewards Partner, Tim O’Brien M.S., has written articles for and presented at National Funeral Director's Association and State Funeral Association meetings. He is the author of the Grief Support Programs: A Season for Healing, A Reason for Hope: the Grief & Mourning Guide and Journal, and the Pet-Loss Grief Program: You will always be a part of me. In this guest blog post, Tim shares his insights with ASD clients on the role of aftercare and grief recovery during the funeral process.
10 Reasons Why Funeral Professionals Say They Trust ASD With Their Sensitive Calls
No matter the size, location or specific needs the funeral home, most are surprised to learn about the solutions ASD can provide. With over 40 years of experience creating customizable options for funeral professionals, our clients have many answers for why they have choose to work with ASD. Here 10 different reasons why ASD clients say they trust us to answer with sensitive calls.
ASD in the News: Q & A with Leslie Rago, Director of Evergreen Funeral Home
Leslie Rago began working at the Evergreen Funeral Home in Brooklyn, NY at an early age, assisting her father Peter Rago with funeral duties before eventually becoming a funeral director herself. Located in Greenpoint, Brooklyn's northernmost neighborhood, the funeral home serves a diverse group of multigenerational families and the growing number of young professionals moving into the neighborhood. Leslie was kind enough to take time out of her busy day to talk to ASD Staff Writer Jessica Fowler about the families in her neighborhood and what makes Evergreen Funeral Home unique. This interview was originally published in the March-April 2012 issue of ICCFA Magazine.
ASD in the News: Q & A with Roman Coale, Director at Framptom Funeral Home
Originally published in Mortuary Mangement: Roman Coale is Certified Funeral Service Practitioner and works as a Funeral Director at Framptom Funeral Home in Federalsburg, MD. But before he ever set foot in an embalming room, Roman used to work for a local answering service—an experience he says still hasn't left him today.
Trinkets, Tokens & Treasures (Fantastic Infographic from The Grief Support Network)
ASD Rewards Partner, Tim O’Brien M.S., has written articles for and presented at National Funeral Director's Association and State Funeral Association meetings. He is the author of the Grief Support Programs: A Season for Healing, A Reason for Hope: the Grief & Mourning Guide and Journal, and the Pet-Loss Grief Program: You will always be a part of me. Over the past month, ASD has shared Tim's in depth study on the significance of gestures, expressions and impressions as part of our exclusive 3-week blog series. This organized flow chart created by The Grief Support Network highlights the core concepts of Executive Report #2. Thank you Tim for allowing ASD to share this with our clients.
ASD in the News: Serving Funerals Directors and Families (a behind-the-scenes look at how our call specialists handle life's most difficult calls)
Originally published in the March 2012 issue of The Director, this article is written from the perspective of Staff Writer and former Call Specalist Jessica Fowler. It examines the duties of our Call Specialists and how they handle the issues they are confronted with on a daily basis. If you've ever been curious about what what it is like to work for ASD, this article provides an in-depth analysis on how our operator's handle life's most difficult calls.
Gestures, Expressions and Impressions: Their Importance to and Use In Your Business (Part 3 of 3 Week Series)
ASD Rewards Partner, Tim O’Brien M.S., has written articles for and presented at National Funeral Director's Association and State Funeral Association meetings. He is the author of the Grief Support Programs: A Season for Healing, A Reason for Hope: the Grief & Mourning Guide and Journal, and the Pet-Loss Grief Program: You will always be a part of me. Tim brings his in depth study on the significance of gestures, expressions and impressions exclusively to ASD clients. This is Part 3 of the Funeral Services Intelligence Series: Executive Report # 2: Gestures, Expressions and Impressions.
Gestures, Expressions and Impressions: Their Importance to and Use In Your Business (Part 2 of 3 Week Series)
ASD Rewards Partner, Tim O’Brien M.S., has written articles for and presented at National Funeral Director's Association and State Funeral Association meetings. He is the author of the Grief Support Programs: A Season for Healing, A Reason for Hope: the Grief & Mourning Guide and Journal, and the Pet-Loss Grief Program: You will always be a part of me. Tim brings his in depth study on the significance of gestures, expressions and impressions exclusively to ASD clients. We will publish a 3 part series from Funeral Services Intelligence Series: Executive Report # 2: Gestures, Expressions and Impressions. Be sure to check our blog next Thursday to read Part Two: Tackling important questions about gestures, expressions, and impressions, and considering appropriate words, products and gifts.
