Blog Posts: features
40 Years - Still Family Owned
This month, ASD - Answering Service for Directors is celebrating 40 years of answering life's most difficult calls. When Martin Czachor and Barbara Czachor began helping funeral homes with their phones in 1972, they never dreamed ASD would one day grow to become the leading funeral home exclusive answering service in the country. At the time, our company was just a small business with a handful of employees and local clients. During these crucial early stages, ASD's owners recognized a void in the market for an answering service that catered to the specific needs of funeral professionals.
Weekly News at ASD
We wish all of our clients could visit our office personally to meet our sensitive staff and see our sophisticated technology. However, we realize our clients are located throughout the United States and are committed to remaining available to their community 24/7. This is why we wanted to create a two-way channel through our blog and social sites to share the latest ASD news with our clients. With the release of ASD Mobile 2.0, our new Adopt-a-Hero project and preparations for the Order of the Golden Rule 2012 Annual Conference & Supplier Showcase underway, April has certainly been an exciting month. Read to learn about what's new this week, and check back next Monday for the latest Weekly News at ASD.
ASD Mobile 2.0: The Most Advanced Funeral Home Telecommunication App Available
We are pleased to introduce ASD Mobile 2.0, a state-of-the-art iPhone application that brings unparalleled control and convenience to your funeral home. Last December, ASD launched the first version of this sophisticated app and over 2,000 of our clients regularly utilize one of its features to manger their ASD account. Now, with the launch of ASD Mobile 2.0, funeral directors will have additional options and can access new mobile tools to conduct business away from the office.
10 Reasons Why Funeral Professionals Say They Trust ASD With Their Sensitive Calls
No matter the size, location or specific needs the funeral home, most are surprised to learn about the solutions ASD can provide. With over 40 years of experience creating customizable options for funeral professionals, our clients have many answers for why they have choose to work with ASD. Here 10 different reasons why ASD clients say they trust us to answer with sensitive calls.
ASD Feature Spotlight: First Call Report
Our First Call Report allows owners and managers to monitor all First Call activity handled by their on-call staff. After your on-call person receives a First Call, ASD will send complete details and a recording of the call to the owner's or manager's cell phone or email account. The First Call Report displays each step taken to reach your on-call staff and keeps clients on top of all business opportunities, even when others are on-call.
Beyond the Smoke and Mirrors: What Makes ASD Different
Sometimes, appearances can be deceiving. Take this photo of a snowman outside of our building for example. Some employees saw the picture and believed someone built a child-size snowman from a minor snowfall of only 2 inches, including this writer. But take a closer look...the snow man in this picture is only six inches tall, sitting on top of a picnic bench outside. Did it fool you too? In life, there are many examples of illusions like the ASD snowman that appear to be one thing, but end up looking completely different from another angle. How many times have you been sold a product or service only to find it lacking after closer inspection? Many companies focus on building and maintaining a facade to distract from inadequacies like unreliable technology, high turnover, poor leadership, and uncommitted staff members. ASD is different: from day one we have promoted transparent business practices that allow funeral professionals to truly evaluate every aspect of our service.
How ASD Ensures Your Callers Reach Our Call Specialists Quickly
It may be customary for businesses like insurance companies and medical offices to place callers on hold for long periods of time, but when it comes to funeral homes there is no substitute for first class customer service. ASD understands that your reputation is on the line every time the phone rings. Our Call Specialists never put your callers on hold and always handle one call at a time. This ensures that every person calling your funeral home will receive the attention, care and compassion they deserve.
ASD Feature Spotlight: Reply to Messages via Text or Email
How many times in your career have you had to leave a meeting or a service to answer an urgent phone call? This scenario occurs in funeral homes nearly everyday, and ASD was the first to create a solution. We custom-designed our text and email-messaging systems, allowing you to reply to messages without being called by ASD. This feature has already saved thousands of funeral homes time while reducing their billable phone calls.
