Blog Posts: staff
ASD in the News: Q & A with Leslie Rago, Director of Evergreen Funeral Home
Leslie Rago began working at the Evergreen Funeral Home in Brooklyn, NY at an early age, assisting her father Peter Rago with funeral duties before eventually becoming a funeral director herself. Located in Greenpoint, Brooklyn's northernmost neighborhood, the funeral home serves a diverse group of multigenerational families and the growing number of young professionals moving into the neighborhood. Leslie was kind enough to take time out of her busy day to talk to ASD Staff Writer Jessica Fowler about the families in her neighborhood and what makes Evergreen Funeral Home unique. This interview was originally published in the March-April 2012 issue of ICCFA Magazine.
ASD's Outstanding Service Awards
ASD Staff is professional and compassionate in all situations. Each week, ASD recognizes four employees with an "Outstanding Service Award". This special recognition is given to ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services.
Congratulations to ASD 2011 Perfect Attendance Winners!
With thousands of answering services in America, why is it that 25 percent of funeral homes trust ASD – Answering Service for Directors to handle their urgent and sensitive calls? The answer could be found in our state of the art technology, user-friendly website, or customizable accounts. But while all of those features significantly benefit funeral professionals, the primary reason our clients say they use ASD is our compassionate and committed staff. In 2011, three of our long-standing employees had Perfect Attendance for the entire year. We would like to congratulate these staff members for their notable achievements.
ASD in the News: Serving Funerals Directors and Families (a behind-the-scenes look at how our call specialists handle life's most difficult calls)
Originally published in the March 2012 issue of The Director, this article is written from the perspective of Staff Writer and former Call Specalist Jessica Fowler. It examines the duties of our Call Specialists and how they handle the issues they are confronted with on a daily basis. If you've ever been curious about what what it is like to work for ASD, this article provides an in-depth analysis on how our operator's handle life's most difficult calls.
ASD's Outstanding Service Awards
ASD Staff is professional and compassionate in all situations. Each week, ASD recognizes four employees with an "Outstanding Service Award". This special recognition is given to ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services.
ASD Feature Spotlight: First Call Report
Our First Call Report allows owners and managers to monitor all First Call activity handled by their on-call staff. After your on-call person receives a First Call, ASD will send complete details and a recording of the call to the owner's or manager's cell phone or email account. The First Call Report displays each step taken to reach your on-call staff and keeps clients on top of all business opportunities, even when others are on-call.
ASD's Outstanding Service Awards
ASD Staff is professional and compassionate in all situations. Each week, ASD recognizes four employees with an "Outstanding Service Award". This special recognition is given to ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services.
ASD Promotes Training Specialist Juan Silva As New Graphic Designer
We are excited to welcome Juan Silva to ASD's talented marketing team. Juan has been with ASD since 2009 and was recently promoted from his position as a Training Call Specialist to a Graphic Designer position. Juan received his graphic design education from The University of the Arts in Philadelphia, PA while working part time here at ASD. Juan was a natural choice for the position because of his exemplary performance as an ASD Call Specialist.
ASD's Outstanding Service Awards
ASD Staff is professional and compassionate in all situations. Each week, ASD recognizes four employees with an "Outstanding Service Award". This special recognition is given to ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services.
Beyond the Smoke and Mirrors: What Makes ASD Different
Sometimes, appearances can be deceiving. Take this photo of a snowman outside of our building for example. Some employees saw the picture and believed someone built a child-size snowman from a minor snowfall of only 2 inches, including this writer. But take a closer look...the snow man in this picture is only six inches tall, sitting on top of a picnic bench outside. Did it fool you too? In life, there are many examples of illusions like the ASD snowman that appear to be one thing, but end up looking completely different from another angle. How many times have you been sold a product or service only to find it lacking after closer inspection? Many companies focus on building and maintaining a facade to distract from inadequacies like unreliable technology, high turnover, poor leadership, and uncommitted staff members. ASD is different: from day one we have promoted transparent business practices that allow funeral professionals to truly evaluate every aspect of our service.
